Associate, Prime Operations

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

Liquifi is Coinbase’s token management platform powering end-to-end token launches, distributions, vesting schedules, and compliance for crypto-native teams, protocol foundations, and token issuers. The Liquifi Operations team is the execution engine that makes these launches possible, ensuring stakeholders get their tokens on time, in compliance, and without error.

As an Operations Associate, you will be a critical link between our customers and our platform's core functions. You'll serve as the primary operational point of contact for our clients, handling everything from initial onboarding to troubleshooting complex issues. You will conduct in-depth investigations into on-chain and platform-level issues, partnering directly with Engineering and Product to diagnose root causes and drive permanent solutions. This role requires precision, ownership, and a strong curiosity for both on-chain and custodial workflows.

Location & work model

• Location: US, remote-first (listing may say NY, anywhere in US is suitable)
• In-person participation is required throughout the year (team/company offsites). The role is remote-first but expects periodic in-person collaboration.
• Job #: P72785

Pay Transparency Notice

• Target annual salary: $108,630—$127,800 USD
• Full-time offers also include bonus eligibility, equity eligibility, and benefits (medical, dental, vision, 401(k), etc.).

Responsibilities

• Serve as the first point of contact for clients on operational issues, providing responsive Tier 1 support and owning the full lifecycle of incidents from initial triage through resolution.
• Partner directly with Engineering to troubleshoot and resolve complex on-chain and platform-level issues, providing clear, concise analysis to accelerate resolution.
• Assist in execution of core token events, including vesting releases and distributions, ensuring accuracy and timeliness.
• Lead operational onboarding for new clients, ensuring seamless setup and expert guidance on platform workflows.
• Proactively identify opportunities for process improvement; convert recurring support requests into scalable self-serve documentation and improved operational runbooks.
• Maintain and follow SLAs and operational playbooks; create and improve SOPs and runbooks as needed.

Requirements

• 3+ years of relevant experience in a high-stakes operational, technical support, or client-facing role within crypto, fintech, or capital markets.
• Strong foundational understanding of blockchain transactions, wallets (custodial and non-custodial), and key Web3 concepts.
• Systems-level thinker: focus on root causes, patterns, and scalable process improvements.
• Proven ability to execute with precision and ownership under tight timelines.
• Proficiency with support/CRM tooling (e.g., Zendesk, Salesforce Service Cloud).
• Demonstrated experience protecting user privacy and handling confidential information.
• Excellent de-escalation skills and ability to build trust with frustrated users.
• Precise and efficient written and verbal communication; able to translate technical findings for client and engineering audiences.
• Cognitive tenacity when dealing with uncertainty; natural curiosity for solving complex problems.
• Bias for action, sense of urgency, and capacity to adhere to SLAs.
• Experience creating support playbooks or standard operating procedures (SOPs).

Nice to haves

• Experience using/training AI chatbots for support teams.
• Experience with Coinbase Prime or similar institutional custody platforms.
• Experience in compliant/regulated environments.
• B2B onboarding/implementation experience.
• Understanding of tokenomics, token vesting schedules, or smart contract-based distributions.
• Data analysis skills (SQL is a plus).
• In-depth knowledge of blockchain ecosystems beyond Ethereum.

Benefits

• Medical, dental, and vision plans with generous employee contributions.
• Health Savings Account with company contributions each pay period.
• Disability and life insurance; 401(k) plan with company match.
• Wellness stipend, mobile/internet reimbursement, connections stipend.
• Volunteer time off, fertility counseling and benefits, generous time off/leave policy.
• Option of getting paid in digital currency.

Other notes

• Coinbase is an Equal Opportunity Employer and will consider qualified applicants with criminal histories consistent with applicable law.
• For US applicants, by submitting an application you may be agreeing to arbitration terms outlined by Coinbase. For accommodations related to disabilities, contact accommodations[at]coinbase.com.