Associate, Prime Operations

Details

At Coinbase, Liquifi is the token management platform powering token launches, distributions, vesting schedules, and compliance for crypto-native teams and token issuers. The Liquifi Operations team executes token events and ensures stakeholders receive tokens on time, in compliance, and without error. This role is a highly cross-functional operational position that partners closely with Engineering and Product to investigate on-chain and platform-level issues and drive permanent solutions.

Responsibilities

• Serve as the first point of contact for clients on operational issues, providing Tier 1 support and owning the full lifecycle of an issue from initial triage through resolution.
• Partner with Engineering to troubleshoot and resolve complex on-chain and platform-level issues, delivering clear analysis to accelerate resolution.
• Assist in execution of core token events, including vesting releases and distributions, ensuring accuracy and timeliness.
• Lead operational onboarding for new clients, ensuring seamless setup and expert guidance on platform workflows.
• Proactively identify process improvements and convert recurring support requests into scalable documentation and operational runbooks.

Requirements

• 3+ years of relevant experience in high-stakes operational, technical support, or client-facing roles within crypto, fintech, or capital markets.
• Systems-level thinker who looks for root causes, patterns, and opportunities for scalable process improvements.
• Strong foundational understanding of blockchain transactions, wallets (custodial and non-custodial), and core Web3 concepts.
• Proven ability to execute with precision and ownership under tight timelines.
• Proficiency with support/CRM tooling (examples given: Zendesk, Salesforce Service Cloud).
• Demonstrated experience protecting user privacy and handling confidential information.
• Excellent de-escalation skills and ability to build trust with frustrated users.
• Precise and efficient written and verbal communication; ability to translate technical findings for both client and engineering audiences.
• Cognitive tenacity, curiosity for solving complex problems, bias for action, and adherence to SLAs.
• Experience creating support playbooks or standard operating procedures (SOPs).

Nice to haves

• Experience using or training AI chatbots for support teams.
• Experience with Coinbase Prime or similar institutional custody platforms.
• Experience in a compliant/regulated environment.
• B2B onboarding/implementation experience.
• Understanding of tokenomics, token vesting schedules, or smart contract-based distributions.
• Data analysis skills (SQL is a plus).
• In-depth knowledge of blockchain ecosystems beyond Ethereum.

Location & Work Model

• Location: US, remote-first (listing notes that while it may say NY, anywhere in US is suitable). In-person participation is required throughout the year for team/company offsites and other events.

Compensation

• Pay Range: $108,630 — $127,800 USD (target annual salary). Full-time offers may also include target bonus, target equity, and benefits.

Benefits

• Medical, dental, and vision plans
• Health Savings Account with company contributions
• Disability and life insurance
• 401(k) plan with company match
• Wellness stipend, mobile/internet reimbursement, connections stipend
• Volunteer time off, fertility counseling and benefits
• Generous time off/leave policy
• Option to receive pay in digital currency

Additional Notes

• Job ID: P72785
• Coinbase is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.