Backend Engineer, Help Experience

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

We are looking for a Backend Engineer to enhance our team and deliver high-quality tools that support Vinted's members. The role involves building solutions that could potentially save millions of euros and transform users into active advocates for our sustainable marketplace. This effort directly aligns with our mission to make second-hand the first choice worldwide.

As a Backend Engineer, you will be instrumental in redesigning crucial components of Vinted's internal ticketing platform. This platform is essential for support agents who manage and resolve member issues. You will collaborate with the team to develop scalable, automated solutions that improve workflow efficiency and enable quick problem resolution. This commitment includes leveraging machine learning and AI for task automation and intelligent ticket routing, thus creating an integrated workspace for agents to access necessary tools and information seamlessly.

In this role, you will have the opportunity to expand your expertise across various technologies like high-throughput systems, scalable databases, A/B testing infrastructure, machine learning and AI integrations. Your contributions will significantly impact agent productivity and member satisfaction. By joining Vinted, you'll be part of a vibrant engineering community that values knowledge sharing and continuous learning through workshops and other collaborative activities.

In this position, you’ll

• Work in a cross-functional team to design and build features that enable agents to provide help quickly and effectively.
• Tackle real engineering challenges by contributing to a high-throughput platform that handles hundreds of thousands of messages and support tickets processed every day.
• Make a direct impact on business metrics by improving key performance indicators such as member satisfaction, resolution quality, and problem-handling time.
• Shape the future of support at Vinted by driving the evolution of our support experience through automation and AI-powered solutions, directly influencing our direction in the years to come.
• Enjoy end-to-end ownership of features: from identifying and analyzing problems, to designing robust solutions, implementing, and deploying your work.
• Collaborate closely with other developers through pairing sessions, design deep dives, and code reviews.
• Join an ambitious and high-performing team of engineers who strive for excellence and never settle for mediocre solutions or results.
• Take part in extracting and building new services, helping the team move toward greater autonomy.
• Work with a healthy mix of battle-tested and emerging technologies, such as Ruby on Rails, Vitess, Redis, Kafka, Vespa, and more.
• Instrument and monitor your deployed code using Grafana, Datadog, and Kibana, all based on the OpenTelemetry standard.

About you

• During the past years, you gathered strong knowledge in high-level programming languages and gained extensive experience in software development.
• You have a strong willingness to learn Ruby on Rails; prior experience is a plus, but not required. Additionally, knowledge of Golang is beneficial, though not a must.
• You are driven by curiosity to explore and master new technologies and concepts.
• You are willing to take the lead in addressing issues and driving improvements, even without explicit direction.
• You excel at collaboration, enjoy sharing knowledge and contributing to a positive, cooperative environment.
• You have the desire and commitment to grow personally and professionally.
• You are a proficient communicator in spoken and written English.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 4,183 - € 5,850 gross per month.