Business Operations Associate

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With a focus on business strategy, quality supply and international expansion, the team supports Airbnb’s continued growth and facilitation of millions more host and guest connections.

Role overview

As a Business Operations Associate, you will work within the Business Operations team supporting the growth of Airbnb in Mexico, Central America and the Caribbean. The Business Operations Associate will be responsible for conducting data analysis, market research, and putting together memos and presentations to support strategic decision making by creating such insights. The role includes learning and providing fundamental data insights to local market teams and working cross-functionally with other functions in the territory.

Responsibilities

• Conduct data-driven deep-dives on business-related topics (supply, demand, conversion) to provide a clear understanding of marketplace performance at different levels.
• Derive key conclusions and recommendations to address problems and identify opportunities for growth and improvement.
• Produce reports and other intelligence by leveraging external data sources to better understand market size, growth, trends, and performance versus the industry.
• Respond to inquiries from internal stakeholders by providing high-quality ad hoc data analysis and insights.
• Work seamlessly with other teams on projects that require cross-functional support.
• Act as a key contributor to the success of the team and contribute to key projects in the Territory supporting the Business Operations Lead and Country Manager.

Requirements

• 2+ years of experience.
• Bachelor's degree in Business Administration, Economics, Engineering, or a related field.
• Candidates must be based in Mexico City (this role is not eligible for relocation support).
• Skilled user of Excel, Tableau, and Superset.
• Proficient with SQL, large databases and working with raw data.
• Strong spoken and written Spanish and English language skills.
• Strong analytical and communication skills; attention to detail and macro-level outcomes.
• Ability to work proactively and be results-driven.

Benefits

• Base pay range shown is monthly and may be subject to change; role may be eligible for bonus, benefits, and Employee Travel Credits.
• Airbnb commitment to inclusion & belonging: diverse ideas foster innovation and engagement; all qualified individuals encouraged to apply.

Compensation and location

• Mexico Pay Range (base, monthly): $30,000—$33,333 MXN.
• Offices: Mexico City, Mexico.