Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Security @ 3
Communication @ 3
Reporting @ 3
ChatGPT @ 3
Compliance @ 3
AI @ 6
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
OpenAI is seeking an experienced Program Manager to build and scale the Early Access operating model for ChatGPT for Work. This role sits at the intersection of product launch, enterprise readiness, and customer signal. You will ensure new ChatGPT for Work capabilities are tested with the right customers, generate actionable feedback, and launch with clear product-market fit and operational readiness. This position is based in OpenAI's San Francisco headquarters.
Responsibilities
- Serve as the technical DRI for select early access features with customers, particularly when account teams require deeper product expertise during alpha phases.
- Engage directly with enterprise and business customers to understand workflows, constraints, and adoption barriers, and translate these into structured product insights.
- Drive scaled testing that produces clear signals on product-market fit, quality, and hero use cases to inform launch decisions.
- Partner with GTM and readiness teams to translate early access learnings into positioning, enablement materials, rollout guidance, and internal education.
- Own the end-to-end Early Access lifecycle for ChatGPT for Work — from intake and readiness through customer onboarding, live execution, and post-program synthesis.
- Build and operate the systems that make early access scalable: structured intake, customer selection criteria, readiness gates, feedback capture, reporting, and launch recommendations.
- Validate enterprise readiness requirements (identity, security, compliance, deployment posture) and feature-level workflows, including collaboration capabilities and emerging product surfaces.
- Maintain portfolio visibility across segments and verticals to ensure new capabilities are tested in diverse real-world environments.
- Establish clear metrics and reporting systems that reflect program impact and enable continuous improvement.
Requirements
- 6+ years of experience in program management, product operations, or technical operations within a B2B SaaS or platform environment.
- Strong AI fluency — actively use AI-driven workflows and identify where emerging AI capabilities change how teams operate.
- Ability to serve as a technical DRI in customer-facing settings, representing product capabilities, constraints, readiness considerations, and tradeoffs with enterprise and business customers.
- Ability to build trust with account teams and customers through technical depth, sound judgment, and clear communication in complex or ambiguous product conversations.
- Understanding of enterprise SaaS systems and enterprise readiness needs beyond feature completeness, including rollout strategy, admin enablement, documentation, compliance, and measurable success criteria.
- Experience designing and operating structured early access, alpha, or staged rollout programs with defined cohorts, metrics, and feedback loops.
- Comfortable bridging deeply technical teams and customer-facing teams, synthesizing signal into clear launch recommendations.
- Demonstrated cross-functional influence aligning Product, Engineering, Security, Legal, GTM, and Support around clear decisions.
- Comfortable building operating models from first principles in evolving environments.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities and seeks to safely deploy them through its products. OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
Benefits
- Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
- 401(k) retirement plan with employer match
- Paid parental leave and paid medical/caregiver leave
- Flexible PTO for exempt employees (and up to 15 days annually for non-exempt employees)
- 13+ paid company holidays and planned office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits (charitable donation matching, wellness stipends)