Commercial Solutions Engineer

Details

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana worldwide. The company helps organizations manage observability strategies with the Grafana stack, available via Grafana Cloud or self-managed Grafana Enterprise Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

This role is part of the Solutions Engineering team — the customer-facing product experts who enable Grafana Labs' worldwide growth by educating potential and existing customers, delivering demos, hands-on enablement, technical evaluations, and ongoing engagement. The Solutions Engineer bridges customers, Sales, Product Management, and Engineering to design solutions using Grafana technology and help close opportunities.

Responsibilities

• Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help close complex opportunities through technical credibility and competitive knowledge.
• Deliver product and technical presentations, demos, and hands-on enablement to potential and existing customers.
• Conduct technical evaluations and drive product conversations based on customer needs and problems.
• Communicate effectively with customers and internal teams to provide product and competitive feedback.
• Contribute to documentation, blog posts, videos, knowledge base articles, and other public or private enablement materials.

Requirements

• 5+ years of technical pre-sales (solutions engineering) experience.
• Strong judgement, collaboration, and leadership for handling various and complex assignments.
• First-class written and oral communication skills to collaborate with remote internal teams and worldwide customers; ability to skillfully articulate value propositions and technical advantages.
• A technical mindset and desire to grow technically; love solving technical challenges and providing creative solutions to customers.
• Must be located in the United Kingdom.

Bonus / nice-to-have:

• Experience with open source technologies or in the metrics/monitoring space.
• Experience with sales methodologies such as MEDD(P)ICC.

Compensation & Rewards

• UK OTE (On-Target Earnings) range: £99,000 - £119,000 (actual compensation may vary based on level, experience, and skillset).
• All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% remote culture; global, collaborative teams.
• Scaling organization with opportunities for meaningful work and career growth.
• Transparent communication and approachable leadership.
• Innovation-driven environment, empowered teams, and open source roots.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days (subject to local legislation).

Equal Opportunity & Recruitment Notice

• Grafana Labs is an equal opportunity employer committed to diversity.
• The company may utilize AI tools in recruitment to assist matching CVs to job postings; recruitment team will continue manual review of inbound CVs.

Additional Notes

• Role tag: #LI-Remote.
• Applicants should expect collaboration with Sales, Product Management, and Engineering teams and be prepared to produce customer-facing technical materials and enablement content.