Commercial Solutions Engineer | Benelux | Remote

Details

Grafana Labs is a remote-first, open-source company with a globally used observability stack. The Solutions Engineering team are the customer-facing product experts who enable Grafana Labs' growth by educating potential and existing customers. Solutions Engineers deliver demos, hands-on enablement, technical evaluations and presentations, partner closely with Sales to qualify and close opportunities, and act as a bridge between customers, Product, and Engineering.

Responsibilities

• Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers
• Own technical engagement with customers and help close complex opportunities through competitive knowledge and technical credibility
• Deliver product and technical presentations, demos, and hands-on enablement to potential and existing customers
• Communicate feedback from customers to internal teams about product and the competitive landscape
• Drive product conversations based on customer needs and problems
• Contribute to documentation, blog posts, videos, knowledge base articles, and other enablement material

Requirements

• 5+ years of technical pre-sales experience
• Strong judgment, collaboration, and leadership to handle various and complex assignments
• First-class written and oral communication skills to work with remote internal teams and worldwide customers
• Ability to skillfully articulate value propositions and technical advantages of products
• Passion for solving technical challenges and delivering creative solutions to customers
• Technical mindset and desire to grow technically
• Must be located in the Netherlands

Bonus Points

• Experience with Open Source technologies
• Experience in the metrics/monitoring or observability space
• Familiarity with sales methodologies like MEDD(P)ICC

Compensation & Rewards

• OTE (On-Target Earnings) in the Netherlands: 110,000 EUR - 132,000 EUR (actual compensation may vary by level, experience, and skillset)
• Roles include Restricted Stock Units (RSUs)
• 100% remote company culture with in-person onboarding
• Global annual leave policy: 30 days per annum (3 days reserved for Grafana Shutdown Days; local legislation may apply)

Why You’ll Thrive at Grafana Labs

• Remote-first, global culture with transparent communication
• High-growth, innovation-driven environment with empowered teams
• Open-source roots and community-driven values
• Career growth pathways and approachable leadership

Other Information

• Grafana Labs may utilize AI tools in its recruitment process to assist matching CVs to job postings; recruitment team will manually review CVs as well
• #LI-Remote
• For details on applicant data usage, see the Grafana Labs privacy policy