Content Integrity Analyst

Details

Trust & Safety Operations protects OpenAI's platform, customers, and the public from abuse across ChatGPT, the API, and new product surfaces. Within Support, this team partners with Product, Engineering, Legal, Policy, Go To Market, and Operations to deliver a great user experience at scale while reducing material harm and mitigating catastrophic risks.

This role hires experienced Trust & Safety / Content Integrity operators who investigate complex cases, apply and evolve usage policy in real-world scenarios, and help build scalable systems that reduce risk over time. You will act as a subject-matter expert (SME) on high-stakes escalations, partner with cross-functional stakeholders to drive fast, defensible outcomes, and help design the processes, tooling, and automation that power safe operations at scale. This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing.

Location: San Francisco, CA (hybrid: 3 days in office/week).

Responsibilities

• Interpret and apply OpenAI's usage policies to complex, novel scenarios; provide clear guidance to customers and internal teams; document edge cases and propose policy refinements.
• Triage, assess, and support actions on content and behavior that can drive real-world harm, including high-severity domains; escalate appropriately and help drive cases to resolution.
• Serve as an escalation SME for high-stakes cases: support incident response and executive-visible escalations by producing clear assessments, recommending next steps, and coordinating with Legal, Compliance, Security, Product, and Engineering as needed.
• Design and operate scalable trust workflows for human-in-the-loop labeling, content/user reporting, appeals, enforcement actions, and continuous QA with a high bar for quality and consistency.
• Identify repeatable patterns, translate them into requirements, and partner with Engineering and Data teams to ship tooling and automation (including LLM-enabled automation) that improves speed, accuracy, and coverage.
• Use quantitative and qualitative analysis to surface emerging abuse patterns, measure policy and tooling performance, and feed insights back into detection systems, product mitigations, and policy updates.
• Define and monitor KPIs, build calibration and QA programs, iterate on reviewer training, and improve guidelines and tooling based on error analysis.
• Create playbooks, SOPs, and training that help partner teams understand enforcement posture, risk thresholds, and operational philosophy.

Requirements

• 5+ years in Trust & Safety, integrity, risk, or policy enforcement (experience working with vendors is a plus).
• Strong judgment in ambiguous/gray-area situations, with the ability to make defensible calls and write clearly.
• Analytical strength: ability to assess risk, spot trends, and use data to prioritize problems and evaluate solutions (data fluency is a plus).
• Demonstrated bias toward automation: shipped operational efficiencies via tooling, process redesign, or automation; comfortable leveraging LLMs to improve triage, labeling, QA, or enforcement consistency.
• Experience taking workflows from zero to one and scaling them without sacrificing quality.
• Experience operating cross-functionally and translating operational needs to engineers and policy stakeholders.
• Experience with high-severity safety domains (for example: CBRN, cyber abuse) is a plus.
• Experience building QA programs, calibration loops, and measurable reviewer performance systems.
• Hands-on experience writing requirements for internal tools, piloting automation, or partnering closely with Engineering on safety systems.

Benefits & Compensation

• Compensation: $280K • Offers Equity.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, paid medical and caregiver leave.
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and periodic company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Background checks and reasonable accommodations policies as described by OpenAI.