Contract Rev Ops Analyst

Details

This is a contract role focused on supporting and optimizing the revenue operations foundation. The main goals include improving process efficiency, maintaining documentation, managing cross-functional projects, and ensuring accurate lead routing and data flow across sales, marketing, and customer success systems.

Responsibilities

• Map, document, and continuously improve key revenue processes across the sales funnel.
• Maintain consistent process documentation for internal alignment and transparency.
• Partner with Sales, Marketing, Customer Success, and Systems stakeholders to implement operational improvements.
• Manage and coordinate projects impacting revenue teams, ensuring execution and communication.
• Improve lead/account routing logic and workflows for alignment with strategies.
• Assist in territory planning and accurate account ownership in the CRM.
• Conduct process audits and find automation and scalability opportunities.
• Collaborate with RevOps leadership to align efforts with broader revenue goals.
• Create SOPs, training, and enablement documentation for new processes or tools.
• Monitor system usage, data accuracy, and process adherence.
• Work with system administrators to apply updates and reflect business needs.
• May support Deals Desk responsibilities and processes.

Requirements

• Strong understanding of GTM processes including lead management and routing logic.
• Proficiency with CRM platforms like Salesforce and project management tools such as Notion and Linear.
• Excellent documentation skills with attention to detail.
• Strong analytical and problem-solving abilities.
• Excellent cross-functional collaboration and communication skills.
• Experience with process mapping tools (e.g., Miro) is a plus.
• Comfortable with change management and coordinating stakeholders.
• Experience as a Salesforce system administrator with Lightning UX or similar.
• Preferably hands-on experience with marketing automation tools like PlanHat, LinkedSquares, RevenueHero, Gong.
• Ownership mindset and proactive project execution.
• Collaborative, people-oriented, and thoughtful decision-making.
• Ability to meet deadlines and adapt in a fast-paced environment.
• Results-driven with the ability to break complex problems into actionable goals.
• Available 4+ hours overlap daily with US EST/CST time zones.

Experience Level & Leadership

• Requires 2-4 years in Revenue Operations, Sales Operations, or similar analytical/process-driven roles.
• Key contributor within RevOps, collaborating with senior leadership.
• Not a people manager but may lead initiatives and influence process decisions.

Compensation

• Contract length is 6 months with potential extension.
• Compensation rate is $40 USD/hour for 40 hours per week.

Company Mission & Culture

Customer.io powers automated communications using behavioral data, serving over 7,500 internet businesses. They value empathy, transparency, responsibility, and awkwardness in their culture and are committed to inclusivity and equity in tech.

How to Apply

Candidates should apply via the provided link, showing genuine interest. AI or automation use is prohibited in the hiring process. Interviews are conducted via Zoom video, and offers issued in writing on official company letterhead.