Contract UX Writer

Details

Customer.io builds automated communication used by thousands of companies to send emails, push notifications, in-app messages, and SMS. This contract role is for a systems-minded UX Writer to document and create content standards for a design system, making component usage, behavior, accessibility, and UI content patterns clear and actionable. The role is remote for the Americas and is oriented toward documentation that empowers designers, product, and engineering teams.

Responsibilities

• Audit and document 50+ design system components, creating guidelines for usage, anatomy, behavior, accessibility, and content.
• Establish voice, tone, and content standards for component documentation; create templates and patterns that scale across the system.
• Collaborate with the Design Systems Lead to prioritize components and ensure guidelines reflect real-world usage.
• Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.).
• Create before/after examples demonstrating best practices and common pitfalls for each component.
• Work cross-functionally with Product and Engineering to ensure guidelines are practical and implementable.
• Improve discoverability and organization of design system documentation in Figma and Notion.

Requirements

• 3+ years of UX writing experience, with at least one project involving design systems, component libraries, or technical documentation.
• Proven ability to write clear, concise guidelines that balance technical accuracy with practical usability.
• Strong portfolio demonstrating component documentation, UI content, or systems-level writing work.
• Experience with Figma and comfort navigating design files and component structure.
• Familiarity with accessibility standards (WCAG) and inclusive design principles.
• Exceptional organizational skills and attention to detail.
• Comfortable working independently in a remote-first, async-friendly environment with some overlap for collaboration.
• Pragmatic communicator who asks good questions, gives clear rationale, and values feedback.

Compensation & Benefits

• Starting agreement for this role: $60/hr - $70/hr USD (or equivalent in local currency), depending on experience and subject to market adjustments.
• Contract role; details on benefits and contracting terms are determined during hiring and offer stage.

Hiring Process

• 30-minute phone call with a Recruiter.
• 60-minute video call with the Hiring Manager.
• Final candidates will complete background checks and employment verifications.

About Customer.io

Customer.io powers automated communication using real-time behavioral data and serves companies ranging from startups to global brands. The company emphasizes inclusion, equity, and bias-free hiring practices. Virtual interviews are conducted via Zoom, and offers are extended in writing on official Customer.io letterhead. For questions about the role or recruiting process, contact [email protected].