CPQ Administrator

Details

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies — including Bloomberg, JPMorgan Chase, and eBay — manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Role summary

Grafana Labs is seeking an experienced and driven CPQ Administrator to join the Revenue Operations team. You will lead optimization and governance of Quote-to-Order processes, ensure accuracy, scalability, and compliance, and work cross-functionally with Sales, Finance, and Product to streamline workflows, maintain data integrity, and deliver a world-class quoting experience for customers and partners. This is a remote role based in the United States.

Responsibilities

• Own end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness.
• Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings.
• Maintain a clean, compliant product catalog—ensure SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning.
• Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls.
• Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features.
• Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements; maintain audit trails and access controls across systems.
• Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce-related NetSuite integrations.
• Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains).
• Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance.
• Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards.
• Own testing, documentation, and enablement for new features and releases.
• Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement.

Requirements

• 5–8+ years of experience in CPQ administration with hands-on configuration and program management experience.
• Experience being the lead CPQ Admin.
• Deep understanding of amendment logic, revenue implications, and ERP integrations.
• Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance.
• Strong communication, stakeholder management, and change management skills.
• Certifications required: Salesforce CPQ Specialist, Salesforce Certified CPQ Administrator (link the certification).

Bonus

• Preferred certifications: Salesforce Certified Platform Data Architect, Salesforce Certified Platform Development Lifecycle and Deployment Architect.

Compensation & Rewards

• In the United States, the OTE (On-Target Earnings) compensation range for this role is $162,275 - $195,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
• All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture.
• Scaling organization with meaningful work in a high-growth environment.
• Transparent communication and innovation-driven culture.
• Open source roots and empowered teams.
• In-person onboarding.
• Global annual leave policy of 30 days per annum (with Grafana Shutdown Days).

Equal Opportunity Employer

Grafana Labs will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings; the recruitment team will continue to review inbound CVs manually.

Notes

• This listing is for a United States-based remote role. Compensation ranges are country specific; candidates applying from other locations will have their market’s pay range & benefits discussed by a recruiter.