Customer Education Program Manager, New Products

Details

OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission.

We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption.

OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started.

As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns.

This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers.

Responsibilities

• Build and scale repeatable education programs for new product launches and product updates.
• Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance.
• Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts.
• Create customer-facing education packages that support adoption before, during, and after major product releases.
• Develop frameworks that help determine the right educational approach for different product moments and customer audiences.
• Gather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs.
• Identify and highlight compelling customer use cases and success stories that accelerate adoption.
• Design scalable workflows for producing high-quality educational content in a fast-moving product environment.
• Measure the effectiveness of education initiatives and their impact on customer engagement and product adoption.
• Help establish long-term operating models and cross-functional processes that support sustainable growth in customer education.

Requirements

Required

• Experience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources.
• Exceptional writing, editing, communication, and content development skills.
• Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.
• Proven program management experience driving cross-functional initiatives across multiple stakeholders.
• Experience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations.
• Ability to balance speed, quality, and operational rigor in a fast-paced environment.

Preferred

• Experience in enterprise SaaS, AI products, developer tools, or technical education.
• Experience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media.
• Familiarity with enterprise customer adoption and enablement strategies.
• Hands-on experience using AI tools to create, test, review, and improve educational content.
• Experience working with rapidly evolving technology products.

Success in This Role

In your first few months, you will:

• Help operationalize a repeatable framework for new product education.
• Pilot education programs for key product launches and updates.
• Establish strong partnerships across Product, Marketing, Developer Experience, and customer-facing teams.
• Build feedback loops that connect customer insights to future education priorities.

Over time, you will:

• Ensure priority product releases consistently include high-quality educational programs and assets.
• Help enterprise customers move more quickly from awareness to adoption.
• Enable customer-facing teams with practical resources they can confidently use.
• Build durable systems and workflows that scale customer education alongside OpenAI's product velocity.

Compensation

• Base pay range: $165.6K – $184K (offers equity). The base pay offered may vary depending on market location, job-related knowledge, skills, and experience. Total compensation may include equity and performance-related bonuses.

Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave and paid medical/caregiver leave.
• Paid time off (flexible PTO for exempt employees; up to 15 days annually for non-exempt employees).
• 13+ paid company holidays and coordinated office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends, etc.).

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.