Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer at Collibra, you will be the guiding force behind bringing Collibra's product and vision to customers and prospects, establishing trusted technical relationships and serving as a technical advisor throughout the entire customer journey (pre- and post-sale).

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations highlighting how Collibra’s Platform supports enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proof-of-concepts/values.
• Build and maintain strong relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2-3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in enterprise "land and expand" sales motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Experience across data management disciplines including cataloging, integration, data quality, data and/or enterprise architecture, and participation in governance boards.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms; experience in the data space is required.
• Experience with value-based selling, cost-benefit analysis, and ROI analysis.
• Process and project management experience.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.
• Willingness to travel up to 30% within the region.

You Are

• An effective communicator and trusted advisor for C-level and senior executives.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A proven collaborator and liaison across levels and departments, with success in partner-heavy environments.
• Confident presenting to highly skilled and experienced audiences and able to demonstrate business needs and revenue potential.
• Excited for continuous learning with an aptitude for grasping technical concepts.

Measures of Success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 2: Host discovery calls, deliver basic demonstrations, and present solution value.
• Month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation.
• Offers may include equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Location & Work Model

• Remote (East Coast, USA) and hybrid role based in our Raleigh office. Hybrid model requires working from the office at least two days each week.

Benefits

Collibra offers flexible benefits built on competitive compensation, health coverage, time off, equity, and programs for inclusion, diversity, equity, and accommodation support. Learn more via Collibra’s careers pages linked in the original posting.