Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will establish knowledgeable and trusted relationships, serve as a technical advisor, and play an essential role in the sales organization.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept (POCs).
• Build and maintain strong relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals.
• Work in both pre-sales and post-sales capacities to support customers throughout the customer journey.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in enterprise "land and expand" motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Experience with value-based selling, cost-benefit analysis, and ROI analysis.
• Experience as a Data Management practitioner (cataloging, integration, data quality, data/enterprise architecture) and involvement in governance boards.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms; experience in the data space is required.
• Bachelor’s degree or equivalent related working experience.
• This position is not eligible for visa sponsorship.
• Strong communication skills; ability to act as a trusted advisor for executive stakeholders and collaborate across departments and partners.
• Willingness to travel up to 30% within the region.

Measures of success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 2: Host discovery calls, run basic demonstrations, and present solution value.
• Month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation.
• Salary offers are based on experience, skills, and location.
• Additional rewards include equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program built on competitive compensation, health coverage, and time off. The company emphasizes inclusion and belonging and is an equal opportunity employer. Information is provided about benefits, diversity/equity/inclusion, and accommodations for applicants.