Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. You will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale and will fill an essential and highly respected role in the sales organization at Collibra.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as the primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proof of concepts/values.
• Build and maintain strong relationships by acting as a reliable technical subject matter expert for existing customers to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in Sales or Customer Engineering in enterprise land-and-expand motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Broad experience as a Data Management practitioner in cataloging, integration, data quality, data and/or enterprise architecture; experience setting up and/or participating in governance boards.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms (experience in the data space is required).
• Experience with value-based selling, cost-benefit analysis and ROI analysis, and process and project management.
• Ability to act as a trusted advisor to technical and executive stakeholders, including C-level and C-1 level executives.
• A bachelor’s degree or equivalent related working experience is required.
• Willingness to travel up to 30% within the region.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator and sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A proven collaborator and liaison with all levels and departments within an organization; experienced in partner-heavy environments.
• Confident in dispensing knowledge to a highly skilled and experienced audience and able to demonstrate understanding of business needs and revenue potential.
• Excited for continuous learning and development, with an aptitude for grasping technical concepts.

Measures of success

• Within month 1: Become familiar with Collibra and institutional processes.
• Within month 2: Host discovery calls, perform basic demonstrations, and present solution value.
• Within month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation, equity ownership, bonus potential, Flex Fund monthly stipend, pension/401(k) plans, and more.
• Salary offers are based on experience, skills, and location.

Location & Office Policy

• Hybrid role based in the Raleigh office (Raleigh, North Carolina, United States). The hybrid model requires working from the office at least two days per week.

Benefits

• Competitive compensation and flexible benefits program (health coverage, time off, and more).
• Inclusion, diversity, and equal opportunity employer policies; accommodations available for applicants who require them.