Customer Engineer

Details

Joining Collibra’s Customer Engineering team

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. You will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale, filling an essential and highly respected role in the sales organization at Collibra.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. You should be willing to travel up to 30% within the region. This position is not eligible for visa sponsorship.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support Enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as the primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proof of concepts (POCs).
• Build and maintain strong relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in Sales or Customer Engineering in Enterprise "land and expand" motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms is required.
• Broad experience as a Data Management practitioner in cataloging, integration, data quality, data and/or enterprise architecture; experience setting up or participating in governance boards.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms; experience in the data space is required.
• Familiarity with value-based selling, cost-benefit analysis, and ROI analysis, plus process and project management.
• A bachelor’s degree or equivalent related working experience is required.
• Excellent communication skills and the ability to act as a trusted advisor for senior executives.
• This position is not eligible for visa sponsorship.

Measures of success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 2: Host discovery calls and basic demonstrations; present solution and value.
• Month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• This position is eligible for additional commission-based compensation.
• Salary offers are based on factors including experience, skills, and location.
• In addition to base salary: equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program built on competitive compensation, health coverage, and time off. Collibra is an equal opportunity employer and provides accommodations for applicants as needed.