Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer at Collibra, you will be the guiding force behind bringing Collibra's product and vision to customers and prospects. You will establish knowledgeable and trusted relationships from day one and serve as a thoughtful technical advisor. You will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale and will fill an essential and highly respected role in the sales organization at Collibra.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; serve as primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept/values.
• Build and maintain strong relationships by acting as a reliable technical subject matter expert for existing customers to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in enterprise sales or customer engineering with land-and-expand motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Broad experience as a Data Management practitioner in areas such as cataloging, integration, data quality, data and/or enterprise architecture; experience setting up or participating in governance boards.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms; experience in the data space is required.
• Experience in value-based selling, cost–benefit analysis, and ROI analysis; process and project management experience.
• Bachelor’s degree or equivalent related working experience required.
• This position is not eligible for visa sponsorship.
• Willingness to travel up to 30% within the region.

You Are

• An effective communicator and trusted advisor for C-level and C-1 level executives.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A proven collaborator and liaison across all levels and departments; experienced and successful in partner-heavy environments.
• Confident in dispensing knowledge to a highly skilled and experienced audience and able to demonstrate understanding of business needs and revenue potential.
• Excited for continuous learning and development with an aptitude for grasping technical concepts.

Measures of Success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 2: Host discovery calls and basic demonstrations; present solution and its value.
• Month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• Position is eligible for additional commission-based compensation.
• Salary offers are based on factors including experience, skills, and location.
• In addition to base salary: equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

• Competitive compensation, health coverage, time off, and flexible offerings designed to support diverse needs and life events.
• Resources and programs for diversity, equity, and inclusion.
• Accommodation options for applicants who require them.