Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer at Collibra you will be the guiding force behind bringing Collibra's product and vision to customers and prospects, establishing trusted technical relationships throughout the customer journey (pre- and post-sale). This is a hybrid role based in our Raleigh office; the hybrid model requires working from the office at least two days each week.

Responsibilities

• Provide timely technical expertise on Collibra's products to customers, prospects, partners, and internal teams.
• Create and maintain lab environments and playbooks for successful technical demonstrations and evaluations.
• Deliver product demonstrations and convey product messaging to both technical and non-technical audiences.
• Install, configure, integrate, troubleshoot, and diagnose issues with enterprise software solutions.
• Collaborate with Product teams by providing early product feedback, field observations, and customer insights to help shape product direction and competitive advantage.
• Build and maintain knowledgeable and trusted relationships with customers and cross-functional teams.

Requirements

• 2+ years in a technical customer-facing role in enterprise software.
• Experience creating and delivering presentations and explaining complex technical concepts to varied audiences.
• Hands-on experience installing, configuring, integrating, troubleshooting, and diagnosing enterprise software solutions.
• Knowledgeable about use cases, challenges, and technologies in data management, business intelligence, data science, and data analytics.
• Bachelor’s degree or equivalent related work experience is required.
• Able to adapt to new technologies quickly and work independently and collaboratively.
• Excellent communication skills with technical and non-technical stakeholders.
• Willingness to travel up to 15%.
• This position is not eligible for visa sponsorship.

Measures of success

• Within 1 month: clearly explain the value of the Collibra platform and understand key concepts and terminology.
• Within 3 months: present and demo the Collibra Platform focusing on architecture and integration with minimal support.
• Within 6 months: achieve a Collibra certification and be able to explain, present, set up, configure, and troubleshoot Collibra Platform integrations with external systems.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation.
• Salary offers are based on factors including experience, skills, and location.
• In addition to base salary: equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program including competitive compensation, health coverage, time off, and other offerings designed to support employees and their families. Collibra is an equal opportunity employer and provides accommodations for applicants when needed.