Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer on Collibra’s Customer Engineering team, you will be the guiding force behind bringing Collibra's product and vision to customers and prospects, establishing trusted technical relationships and serving as a technical advisor through the full customer journey (pre- and post-sale).

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. You should be willing to travel up to 30% within the region.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements
• Participate in discovery and drive qualification of new opportunities
• Prepare and conduct product demonstrations that highlight how Collibra’s Platform can support enterprise customer needs
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as the primary point of contact for technical and product-related queries
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept
• Build and maintain strong relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role
• Experience in the data space is required
• Good understanding and interest in data management areas such as data cataloging, data governance, data integration, data quality, and enterprise architecture
• Bachelor’s degree or equivalent related working experience required
• This position is not eligible for visa sponsorship
• Willingness to travel up to 30% within the region

Personal qualities

• Effective communicator, confident presenting to technical and business audiences
• Sales- and customer-focused self-starter with enthusiasm, flexibility, motivation, and curiosity
• Trusted partner to customers who can help solve complex challenges through thoughtful technical solutions
• Collaborative team-player who enjoys working across teams
• Excited about continuous learning and development, and able to align business needs with technical capabilities

Measures of success

• Month 1: Become familiar with Collibra and institutional processes
• Month 3: Host discovery calls and basic demonstrations; present the solution and its value
• Month 5: Demonstrate proficiency in the software and start educating customers on features, roadmap, and customer-cycle processes

Compensation

• Base salary range: $104,000 - $130,000 per year
• Eligible for additional commission-based compensation
• Salary offers are based on factors including experience, skills, and location
• Additional offerings include equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more

Benefits

Collibra offers a flexible benefits program built on competitive compensation, health coverage, and time off. The company emphasizes inclusion and belonging and provides resources for accommodations during the hiring process.