Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as the primary technical/product contact.
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept (POCs).
• Build and maintain strong customer relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in the data space is required.
• Good understanding and interest in data management areas such as cataloging, governance, integration, data quality, and enterprise architecture.
• Bachelor’s degree or equivalent related work experience required.
• Willingness to travel up to 30% within the region.
• This position is not eligible for visa sponsorship.

You Are (Key Attributes)

• An effective communicator.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, motivation, and curiosity.
• A trusted partner to customers, helping them solve complex challenges through thoughtful technical solutions.
• A collaborative team player who enjoys working across teams to drive results.
• Confident dispensing knowledge to a highly skilled and experienced audience.
• Excited about continuous learning and development, and able to align business needs with technical capabilities.

Measures of Success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 3: Host discovery calls, perform basic demonstrations, and present the solution and its value.
• Month 5: Demonstrate proficiency in the software, educate customers on features, roadmap, and customer-cycle processes.

Compensation

• Standard base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation.
• Salary offers based on experience, skills, and location.
• Additional compensation elements: equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

• Flexible benefits program including competitive compensation, health coverage, and time off.
• Inclusion and belonging initiatives; accommodations for applicants available.
• Equal opportunity employer.