Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer on Collibra’s Customer Engineering team you will be the guiding force behind bringing Collibra's product and vision to customers and prospects. You will establish knowledgeable and trusted relationships from day one and serve as a thoughtful technical advisor throughout the customer journey (pre- and post-sale).

This role is remote for candidates located in Central USA and may require travel up to 30% within the region. This position is not eligible for visa sponsorship.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging business and technical requirements.
• Participate in discovery and drive qualification of new opportunities.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proof of concepts (PoCs).
• Build and maintain strong relationships as a reliable technical subject matter expert to ensure product adoption, increase customer satisfaction, and drive renewals.

Requirements

• 2–3 years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in the data space is required.
• Good understanding and interest in data management areas such as data cataloging, data governance, data integration, data quality, and data and/or enterprise architecture.
• Ability to present to and educate highly skilled and experienced technical audiences.
• Bachelor’s degree or equivalent related working experience.
• Willingness to travel up to 30% within the region.
• Note: This position is not eligible for visa sponsorship.

You Are

• An effective communicator and trusted partner to customers.
• Sales- and customer-focused, a self-starter with enthusiasm, flexibility, motivation, and curiosity.
• Collaborative and comfortable working across teams to drive results.
• Excited about continuous learning and able to align business needs with technical capabilities.

Measures of Success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 3: Host discovery calls and basic demonstrations; present the solution and its value.
• Month 5: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle processes.

Compensation

• Base salary range: $104,000 - $130,000 per year.
• Eligible for additional commission-based compensation.
• Salary offers are based on factors including experience, skills, and location.
• Additional offerings include equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

• Flexible benefits program tailored to diverse needs, including competitive compensation, health coverage, and time off.
• Programs for inclusion, diversity, equity, and belonging.
• Accommodation process for applicants who require adjustments during hiring.