Customer Engineering Lead

Details

NVIDIA is seeking a versatile, hands-on Customer Engineering Lead to enable successful platform integration with OEM/ODM partners and internal engineering teams. The role focuses on system-level debug across firmware, drivers, and hardware, validation to ensure platform stability, and driving resolution of customer issues while coordinating across software, firmware, and hardware teams.

Responsibilities

• Act as the primary technical interface to OEM/ODM customers, leading resolution of platform issues across functional quality, stability, power, and performance.
• Coordinate with internal software, firmware, and hardware teams to ensure timely delivery of features and closure of milestone-blocking bugs.
• Represent customer-reported issues and debug findings in internal forums, and collaborate with ecosystem partners to drive closure.
• Plan and initiate support for new hardware versions by mobilizing virtual cross-functional teams across engineering disciplines.
• Track and communicate platform health, milestone trends, risks, and mitigation plans to internal and external stakeholders.
• Summarize and share project status to align internal teams on current progress, upcoming goals, and challenges.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field (or equivalent experience) with 10+ years overall experience.
• 8+ years of experience enabling ARM/x86-based PC platforms, with hands-on work on OEM/ODM hardware and close customer engagement.
• Strong technical background across SoC and platform IP domains, with proven experience in hardware/software integration and platform debug.
• Demonstrated ability to lead internal teams and partners in a highly matrixed environment, driving execution and fostering a One Team culture.
• Familiarity with full customer platform rollout cycles — from design and bring-up to mass production and post-launch support.
• Highly disciplined, self-driven, able to manage ambiguity, multitask, and influence execution across functions.

Ways to Stand Out

• Strong understanding of customer design and software integration workflows, test strategies, and automation frameworks.
• Hands-on experience debugging customers' HW/SW issues and leading debug task forces for complex bugs.
• A customer- and end-user-focused view of quality with proficiency in driving quality improvements to improve overall user experience.

Additional Details

• Location: Redmond, WA, United States.
• Employment type: Full time.
• Base salary range (location/experience dependent): 184,000 USD - 287,500 USD.
• Eligible for equity and benefits.
• Application window: at least until August 9, 2025.

Company

NVIDIA is an equal opportunity employer and emphasizes diversity and inclusion. The company focuses on AI, High-Performance Computing, and Visualization technologies.