Customer Engineering Lead

Details

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. Today, NVIDIA is tapping into the potential of AI to define the next era of computing. This role is a hands-on Customer Engineering position focused on enabling successful platform integration by working directly with OEM/ODM partners and internal engineering teams. The role leads system-level debug across firmware, drivers, and hardware, ensures platform stability through validation, and drives resolution of customer issues.

Responsibilities

• Act as the primary technical interface to OEM/ODM customers, leading resolution of platform issues across functional quality, stability, power, and performance.
• Coordinate with internal software, firmware, and hardware teams to ensure timely delivery of features and closure of milestone-blocking bugs.
• Represent customer-reported issues and debug findings in internal forums, and collaborate with ecosystem partners to drive closure.
• Plan and initiate support for new hardware versions by mobilizing virtual cross-functional teams across engineering disciplines.
• Track and communicate platform health, milestone trends, risks, and mitigation plans to internal and external stakeholders.
• Summarize and share project status to align internal teams on current progress, upcoming goals, and challenges.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field (or equivalent experience) with 10+ overall years of experience.
• 8+ years of experience enabling ARM/x86-based PC platforms, with hands-on work on OEM/ODM hardware and close customer engagement.
• Strong technical background across SoC and platform IP domains, with proven experience in hardware/software integration and platform debug.
• Demonstrated ability to lead internal teams and partners in a highly matrixed environment, driving execution and fostering a One Team culture.
• Familiarity with full customer platform rollout cycles—from design and bring-up to mass production and post-launch support.
• Highly disciplined, self-driven, able to manage ambiguity, multitask, and influence execution across functions.

Ways to stand out

• Strong understanding of customer design and software integration workflows, test strategies, and automation frameworks.
• Hands-on experience in debugging customer HW/SW issues and leading debug task forces for complex bugs.
• Outside-in view of quality from an OEM and end user perspective; proficiency in driving quality improvements to enhance user experience.

Benefits & Additional Information

• Base salary range: 184,000 USD - 287,500 USD (will be determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits.
• NVIDIA is an equal opportunity employer committed to fostering a diverse work environment.
• Applications for this job will be accepted at least until August 9, 2025.

Location & Employment Type

• Location: Redmond, Washington, United States.
• Employment type: Full time.
• Start date listed: 2025-08-05.