Customer Journey Expert Product Management

Details

The Opportunity

Did you ever wonder how companies in the Netherlands do investments? ING Business Lending supports ten thousand of Dutch companies with lending products covering a total of around 60 billion of lending assets, so they can invest and grow their companies. Are you the person to optimize these products and support our clients?

We are looking for a Customer Journey Expert, to join our Product Management & Systems team for the further development and maintenance of one of our core Business Lending IT systems. This system enables the interfacing between our solution selling and our account engines for our Business Lending products and clients. It’s in the middle of everything around Business Lending and a crucial part of the chain.

This is a role in a complex environment with many internal and external stakeholders and where there is a lot of room to develop for somebody demonstrating a proactive, self learning approach.

Responsibilities

Your main focus as CJE is the delivery, development and maintenance of the Business Financing API (BFA) functionalities as part of our Business Lending Accounting Engine. Of course, you do that together with the IT engineers in the team and the other CJE’s involved. The IT engineers are in NL as well around the globe.

Besides you play a role in product management of our client facing products. These products are the centre point between the market, clients, sales and other internal parties such as Credit Risk, Finance, Compliance and IT. You will be part of the team working on the Products of ING Business Lending and the underlying system of records for those products.

Project management, business analysis work and working with IT to really make it happen form an integral part of your daily operations. You will be responsible for:

• Acting as a squad master/product owner for the team responsible for the BFA,
• Driving the full product lifecycle; initiate ideas for new products, phase out old product, improve existing products, etc.,
• Communication around our products towards stakeholders and users,
• Taking ownership of risk management related to our products,
• Day to day handling of questions and requests related to our products,
• Identifying and resolving process/system improvements to enhance customer experience and team productivity,
• Continuously liaising with involved stakeholders,
• Contributing to our product management vision, plans and execution.

A big challenge? It certainly is! That is precisely why we are expanding. You are going to make the difference for the Business Lending clients!

Your work environment

The team is responsible for managing the commercial product needs of Business Lending NL. Within the Product Management & Systems team you work together with multiple combined Business and IT teams focusing on our Products and Accounting Engines. The market in which you will work is a professional and heavy regulated market. This requires continuous knowledge gathering and understanding of the market infrastructures and practices, developments, regulations etc. The teams operate from Amsterdam but have a global reach with engineers residing in Romania, The Philippines and India.

Why should I become a Customer Journey Expert at Tribe Business Lending

Tribe Business Lending has a full roadmap for the coming years! We are working hard to align our processes and proposition with the brand-new service model for our Business Lending clients in the Netherlands. We are also working hard to build our dream journeys in the target system landscape so that our colleagues can help our clients even better. At the same time, we are working on eliminating old systems and applications that no longer meet today's requirements. Finally, we notice enhanced pressure from legislation and regulations that we must secure in our processes.

Skills required

You have an enthusiastic and proactive attitude; you want to make an impact and see results. You are curious, have a hands-on mentality and are eager to learn. In addition, you enjoy working in an international team and like a challenge. You have a passion for IT delivery, data, client improvement and you are interested in the financial sector.

• 3+ Years of experience in a banking environment,
• Master’s degree (preferably in Business Administration, Finance or Economics),
• You are analytically strong and can structure complex problems. Furthermore, your analysis gives a clear view on potential for improvement and out-of-the-box thinking comes natural to you,
• Hands-on experience in agile delivery methodology,
• You have affinity with IT,
• Proactive and eager to (further) build up knowledge of the Business Lending products, IT Landscape and market,
• You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment,
• You are a naturally collaborative person who listens and invests in others to achieve common goals,
• You love to challenge the status quo and are eager to propose creative solutions to problems,
• You are solutions oriented, capable to explain complex topics in an understandable way,
• Strong focus on execution and delivery – getting things done mentality,
• Ambitious and enthusiastic mindset to further strengthen our product proposition and delivery,
• You speak and write fluent Dutch and English and have current residency in the Netherlands.

Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. The benefits of working with us at ING include:

• A gross salary between €4.367,- and €7.088,-
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues.

Interested?
Contact Bas Commandeur (0610676371) for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.