Customer Service Systems Engineer

Details

OpenAI's Revenue Operations team equips and enables the Go To Market (GTM) organization to deliver exceptional customer experiences by leveraging technology, including AI, to address customer needs and drive operational efficiency. The CX Systems team empowers customer support teams by building scalable systems and automations that make their work faster, smarter, and more impactful.

This role is based in the San Francisco office and follows a hybrid work model (3 days in the office per week). Relocation assistance is offered to new employees.

Responsibilities

• Architect and implement user experiences and scalable automated processes within the CS Systems and broader GTM Systems ecosystem in collaboration with the tech lead and cross-functional stakeholders.
• Design and develop technical solutions inside of Salesforce Service Cloud and connected systems, using code (Apex, LWC) and declarative automation (Flow).
• Build and maintain system integrations and APIs to support end-to-end customer support operations.
• Serve as a technical advisor to stakeholders and cross-functional teams, translating business requirements into scalable technical solutions.
• Ensure system reliability and performance by applying best practices in monitoring, automated testing, deployment, and incident response.

Requirements

• Advanced experience in Apex, Lightning Web Components (LWC), Flow, and API development.
• 8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations.
• Understanding of modern engineering frameworks and languages such as Python and Java.
• Strong grasp of clean code and architecture principles; excellent system architecture and problem-solving skills.
• Proven track record of designing and implementing scalable solutions in fast-growing companies.
• Strong project management and stakeholder communication abilities.
• Deep understanding of customer service systems processes and systems.
• Salesforce certifications preferred (Platform Developer II, Salesforce Service Cloud Consultant, Platform App Builder, Application Architect).
• Prior experience or familiarity with the AI industry is a plus.

Benefits & Compensation

• Base pay listed: $288K. Role also offers equity. (Base pay may vary depending on market location, job-related knowledge, skills, and experience.)
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) with employer match.
• Paid parental, medical, and caregiver leave; paid time off policies.
• 13+ paid company holidays and additional paid office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and diverse perspectives in building AI systems and is an equal opportunity employer. Background checks and reasonable accommodations for applicants with disabilities are part of the hiring process.