Customer Success Manager

Details

We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. The CSM will be responsible for a select portfolio of industry-centered customers following them post-sales to ensure the customer is achieving the business outcomes and goals they expect with NVIDIA's products. This person will also look to expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals and navigate with our partners and internal teams. Additionally, you must exhibit excellent executive relationship skills and an ability to connect customer outcomes to NVIDIA value.

This role is responsible for post-sales customer success for select NVIDIA customers. You will be a key point of contact and post-sales relationship owner for this defined set of customers, starting at onboarding and driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account.

Responsibilities

• Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions include NVIDIA AI Enterprise, Omniverse, vGPU, DGX, Run.ai and others.
• Develop individual success plans to help customers achieve their desired business outcomes, leading to adoption, revenue growth, and cross-selling into new departments. Introduce customers to training courses to empower product usage.
• Lead customer onboarding: detail status, establish next steps, address operational blocks, proactively support customers through external project issues, act as a trusted advisor to end-users, and ensure clients derive maximum value from their investment.
• Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share messaging. Identify customer churn risks and work with the account team to build mitigation plans.
• Act as the voice of the customer: provide feedback to product teams about feature requests, bugs, and roadmap priorities coming from key customers.

Requirements

• BA degree or equivalent experience.
• 10+ years of experience in Customer Success, sales, professional services, project management, or customer-facing solution architecture roles.
• A solid understanding of the NVIDIA enterprise software portfolio (including NVIDIA AI Enterprise, Omniverse, vGPU, DGX, Run.ai).
• Passion for getting things done in a multifaceted sales and technology environment.
• Proven ability to provide thought leadership, think strategically, communicate vision (written and verbal), and influence cross-functionally.

Ways to stand out

• Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight.
• Understanding of industry workflows and modern machine learning and AI trends.
• Strong curiosity and understanding of new technologies and ability to convey their value to customers.
• Demonstrated ability to work cross-functionally in a highly matrixed environment.

Compensation & Benefits

• Cash compensation is determined by location, experience and internal pay. 85% paid through base salary and 15% variable compensation.
• Cash compensation ranges provided in the listing:
  • Level 4: 200,000 USD - 304,750 USD
  • Level 5: 224,000 USD - 356,500 USD
• You will also be eligible for equity and company benefits (link provided in original posting).

Other details

• Employment type: Full time.
• Application window: Applications accepted at least until October 18, 2025.
• Equal opportunity employer statement: NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer.