Used Tools & Technologies
Not specified
Required Skills & Competences ?
Python @ 3 SQL @ 3 Looker @ 5 R @ 3 Statistics @ 3 Tableau @ 5 Leadership @ 3 AWS @ 3 Communication @ 3 Data Analysis @ 3 Customer Support @ 3 Audit @ 3 Compliance @ 3 Cloud Computing @ 3Details
The Coinbase Customer Experience (CX) team is focused on eliminating compliance challenges, empowering customer experience via self-service and automation, and optimizing customer support interactions. This role owns and drives projects that create meaningful business impact by transforming data into actionable insights, shaping strategy, and influencing planning and execution. The team expects in-person participation periodically (remote-first but not remote-only).
Responsibilities
- Improve customer compliance operations by developing high-quality metrics, self-service tools, and deep analyses that drive actionable insights
- Collaborate with stakeholders to manage tactical and strategic needs of the business
- Proactively identify opportunities for improvement through deep-dive investigations and process design to better serve customers
- Understand data resources and select the appropriate data sources and tools for each project
- Frame and decompose complex business problems into key components and recommend practical solutions
- Monitor key performance metrics and use data to identify opportunities to increase efficiency and drive performance improvements
- Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
- Develop and support analytical technologies that give the team timely, flexible, and structured access to their data
Requirements
- 4+ years of relevant experience
- Advanced SQL and data modeling skills
- Python for data analysis experience
- Proficiency with at least one data visualization product (Looker, Tableau, QuickSight, etc.)
- Excellent written and verbal communication skills, including experience presenting to senior leadership
- Highly collaborative with the ability to gather and secure inputs from many cross-functional partner teams
- Ability to think strategically and execute analytical solutions to solve business needs
Nice to haves
- Report automation experience (e.g., using Python or R)
- Knowledge of AWS services and cloud computing
- Experience with descriptive and inferential statistics
- Experience with financial industry regulations
- Experience with operations and compliance metrics/data
- Experience working directly with or within compliance functions (including Anti-Money Laundering, Transaction Monitoring, Audit, Financial Crimes)
Benefits
- Medical, dental, and vision plans with generous employee contributions
- Health Savings Account with company contributions
- Disability and life insurance
- 401(k) plan with company match
- Wellness stipend; mobile/internet reimbursement; connections stipend
- Volunteer time off; fertility counseling and benefits
- Generous time off / leave policy
- Option to be paid in digital currency
Additional information
- Pay Range: $135,320 — $159,200 USD (target annual salary; offers also include bonus eligibility, equity eligibility, and benefits)
- ID: P73606
- Work model: remote-first with required in-person participation throughout the year (hybrid expectations and periodic offsites)