Used Tools & Technologies
Not specified
Required Skills & Competences ?
Python @ 3 SQL @ 3 Looker @ 5 R @ 3 Statistics @ 3 Tableau @ 5 Leadership @ 3 AWS @ 3 Communication @ 3 Data Analysis @ 3 Customer Support @ 3 Audit @ 3 Compliance @ 3 Cloud Computing @ 3Details
The Coinbase Customer Experience (CX) organization is focused on eliminating compliance challenges, empowering customer experience via self-service and automation, and optimizing customer support interactions. As a CX Analytics Engineer (Data Analyst) you will own and drive projects that create meaningful business impact by transforming data into valuable insights and shaping strategy, planning, and execution.
Responsibilities
- Improve customer compliance operations by developing bar-raising metrics, self-service tools, and deep analyses that drive actionable insights
- Collaborate with stakeholders to manage tactical and strategic needs of the business
- Proactively identify opportunity areas for improvement, including deep dive investigations and process changes to better serve customers
- Understand data resources and determine which data sources and methods to use for each project
- Frame and break down complex business problems into key components and recommend practical solutions
- Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and drive performance improvements
- Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
- Develop and support analytical technologies that provide timely, flexible, and structured access to data
Requirements
- 4+ years of relevant experience
- Advanced SQL and data modeling skills
- Python experience for data analysis
- Proficient using at least one data visualization product (e.g., Looker, Tableau, QuickSight)
- Excellent written and verbal communication skills, including experience presenting to senior leadership
- Highly collaborative with the ability to gather inputs from many cross-functional partner teams
- Ability to think strategically, design appropriate analytical solutions, and execute to solve business needs
Nice to haves
- Report automation experience (e.g., using Python, R)
- Knowledge of AWS services and cloud computing
- Experience with descriptive and inferential statistics
- Experience with financial industry regulations
- Experience with operations and compliance metrics/data
- Experience working with compliance functions such as Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes
Pay & Additional Information
- Pay Range: $135,320—$159,200 USD (target annual salary; offers also include bonus eligibility, equity eligibility, and benefits)
- In-person participation is required throughout the year; team and company-wide offsites are held multiple times annually
- Coinbase is an Equal Opportunity Employer and provides reasonable accommodations for applicants with disabilities
Benefits
- Medical, dental, and vision plans
- Health Savings Account with company contributions
- Disability and life insurance
- 401(k) plan with company match
- Wellness stipend
- Mobile/Internet reimbursement
- Connections stipend
- Volunteer time off
- Fertility counseling and benefits
- Generous time off/leave policy
- Option to receive payment in digital currency
Other
- ID: P73606
- Applicants: maximum of four applications within any 30-day period
- Coinbase may pilot AI tools for initial interview screenings and interview intelligence (humans review outcomes; AI is not used to make employment decisions)