Data Analyst - Internship

Details

ING’s purpose is to empower people to stay a step ahead in life and in business. Our strategy is built around our purpose and making the difference for people and the planet. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make the difference by using machine learning to generate data driven products and solve the most pressing business challenges.

Team

The Global Retail organisation is end-to-end functionally responsible for the three retail segments: Private Individuals, Business Banking, and Private Banking & Wealth Management. Key responsibilities are to define and cascade down the segment strategy, manage commercial and financial performance, and first line risk and regulatory responsibilities. In our Global Retail strategy, Superior Customer Experience and Sustainability at heart in a safe & secure environment are the key enablers of business growth.

The head office teams will accumulate segment intelligence and best practices, ensure segment-wide consistency and scale successful local initiatives across the three segments. To put our customers first and really make the difference, we focus execution capacity close to the customer.

Role description

The Data Analyst works with other analysts and local / group stakeholders on Customer Intelligence activities, in order to support the CoE in translating insights into improved strategic decision-making across the Retail Segments. The Data Analyst executes analytics projects and consolidates management reports using different types of data (customer, business, financials).

As a Data Analyst, your responsibilities include:

• Improve reporting process and data quality, making sure Global teams and local units are fully aligned on definitions and data management.
• Maintain current reports and improve reporting processes to reduce manual processes, risks and complexity.
• Optimize reporting process and data quality, making sure Global Segment teams and country teams are fully aligned on definitions and data management.
• Support the implementation of broader data-driven transformation at ING.

Responsibilities

• Execute analytics projects and consolidate management reports using customer, business and financial data.
• Improve and maintain reporting processes, automate where possible to reduce manual work and risks.
• Align definitions and data management across global and local teams to improve data quality.
• Support data-driven transformation initiatives and collaborate with stakeholders to convert insights into strategic decisions.

Requirements

• Experience: Solid background in analytics including key tools (SQL, SAS, PowerBI).
• Solid background and experience in (analytics) project management.
• Sound understanding of core retail segments and business models.
• Cultural and organizational sensitivity developed through prior experiences in different international working environments.
• Solid understanding of how to use data to generate insights and solve problems.
• Good communication skills: ability to get people on board based on data analytics outcomes.
• Proven stakeholder management skills.
• Experience in building and executing (customer journey) roadmaps with a focus on improving customer experience.
• Strong interpersonal skills and ability to translate vision into clear deliverables.
• Ability to deal with ambiguity and a can-do mentality.
• Excellent knowledge of Microsoft Office Excel and PowerPoint.
• Fluent in written and spoken English.
• During the internship it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Benefits

• Internship allowance of 700 EUR based on a 36 hours work week.
• Your own work laptop.
• Hybrid working to blend home working for focus and office working for collaboration and co-creation.
• Personal growth and challenging work with endless possibilities.
• An informal working environment with innovative colleagues.

Notes

• This internship is part of ING's wider internship programme; many interns later move into permanent roles or traineeships.
• Contact the recruiter attached to the advertisement or apply by uploading your CV and motivation letter via the Apply button.