Data Scientist, Operations Research/Customer Support (ML/Algo)

at Airbnb
📍 United States
USD 148,000-174,000 per year
MIDDLE
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Python @ 6 SQL @ 6 A/B Testing @ 6 Airflow @ 6 Algorithms @ 2 Machine Learning @ 3 TensorFlow @ 6 Communication @ 3 NLP @ 5 Customer Support @ 3 LLM @ 3 PyTorch @ 6

Details

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. Customer Support (CS) aims to build the world’s most loyal travel community through exceptional service by personalizing CS offerings to meet customers' needs effectively.

Responsibilities

  • Collaborate with engineers, product managers, designers, and operation agents to build scalable, robust systems matching services to specific customer needs.
  • Design and deploy data-driven solutions in the CS x AI space, focusing on problems such as AI Agent performance and evaluation, synthetic datasets curation, and self-solve content generation using generative AI.
  • Identify impactful business opportunities through data exploration and translating business problems into scientific formulations.
  • Develop, productionize, and operate machine learning models and pipelines at scale on both batch and real-time data.
  • Build scalable performance measurement solutions for LLM evaluation using internal best practices and innovations.

Requirements

  • 2+ years industry experience as an ML scientist, tech lead, or junior faculty with a Master’s or PhD in relevant fields.
  • Strong fluency in Python and SQL; experience with Tensorflow, PyTorch, Airflow, and data warehousing.
  • Deep understanding of machine learning lifecycle best practices including training, serving, feature engineering, model selection, labeling, and A/B testing.
  • Familiarity with algorithms like gradient boosted trees, neural networks/deep learning, and optimization techniques.
  • Proficiency with LLMs and related AI, NLP, CV, content understanding topics, e.g., BERT, GPT-2/3/4, LLaMA, Mistral.
  • Effective communication skills across varying technical levels; causal inference skills are a plus.
  • Intellectual curiosity combined with pragmatism; prior publications or presentations at conferences is a plus.
  • Product-oriented mindset employing innovative thinking and user experience considerations.

Benefits

  • Base pay range: $148,000 to $174,000 USD per year.
  • Eligibility for bonus, equity, benefits, and Employee Travel Credits.
  • Remote work eligible within the United States, limited to states with Airbnb registered entities.
  • Inclusion and belonging commitment with disability accommodations available.