Deliverability Consultant

Details

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive and helps teams send smarter, more relevant messages using real-time behavioral data.

Role overview

You will join the Deliverability and Technical Support organization to help customers achieve world-class inbox placement, maintain strong sender reputations, and navigate the evolving email ecosystem. This is a technical, customer-facing role that blends data analysis, troubleshooting, and strategic consulting. You will collaborate closely with Customer Success, Support, and Engineering to diagnose complex sending issues, advise on best practices, and develop strategies that improve engagement and sender health at scale.

Responsibilities

• Act as a trusted deliverability advisor—providing both reactive and proactive consulting on sending performance and reputation management.
• Conduct detailed deliverability audits, including authentication (SPF, DKIM, DMARC, BIMI), DNS configurations, and infrastructure setup.
• Monitor sender reputation data across IPs and domains using tools like Google Postmaster Tools, Microsoft SNDS, and Validity Everest.
• Diagnose and resolve deliverability issues such as blocklists, spam traps, and engagement drops.
• Partner with Product and Engineering to identify systemic deliverability trends and influence roadmap priorities.
• Build educational content (articles, webinars, internal guides) to share insights across teams and with customers.
• Provide strategic IP warming and inbox placement guidance for high-volume senders.
• Collaborate with Customer Success to create long-term deliverability improvement plans for key accounts.
• Stay current on new regulations and standards (Gmail/Yahoo sender requirements, CAN-SPAM, GDPR, TLS-RPT, and more).

Requirements

• 2–4 years of experience in email deliverability, ideally at a B2B SaaS company, ESP, or marketing automation platform.
• Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS).
• Proficiency with deliverability monitoring and analytics tools (Validity Everest, Google Postmaster Tools, Microsoft SNDS, MXToolbox, or similar).
• Strong analytical skills and the ability to translate complex datasets—bounces, engagement metrics, blocklist data—into clear recommendations.
• Excellent written and verbal communication skills; able to simplify technical concepts for any audience.
• Collaborative, empathetic, and customer-obsessed mindset.

Preferred / Bonus

• Familiarity with emerging frameworks like AMP for Email and BIMI.
• Participation in deliverability communities (M3AAWG, ESPC, etc.).
• Experience supporting cross-channel engagement (SMS, Push, In-App).

Compensation & Benefits

• Starting salary for this role is $95,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• Inclusive benefits package including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget; and more.

Interview Process

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 45-minute interviews with a few potential team members
• Case Study + Review Call

All final candidates will complete a background check and employment verification as part of the pre-employment process. Virtual interviews will be conducted via Zoom (video). For questions contact [email protected].