Director, Employee Experience - IT

Details

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, NVIDIA is tapping into the unlimited potential of AI to define the next era of computing. This role is a strategic, innovative, and data-driven leadership position to define and lead Employee Experience (EX) with a special focus on Digital Employee Experience (DEX), ensuring every employee IT interaction—from onboarding to daily productivity—is frictionless, intuitive, and empowering. The role spans the full employee journey and partners closely with IT and business partners to shape the experience for employees. In the End-User IT Support organization, this leader will ensure that technology—tools, support, devices—is a core enabler of that experience.

Responsibilities

• Define and implement the enterprise-wide DEX (Digital Employee Experience) strategy: how devices, networks, applications, self-service tools, support workflows, monitoring, and sentiment analysis combine into a frictionless digital workplace.
• Define and operationalize Digital Employee Experience (DEX) metrics and dashboards—measuring satisfaction, sentiment, and "time-to-productivity" across IT services.
• Define key EX and DEX performance indicators (e.g., employee satisfaction, Net Promoter Score, IT tool satisfaction, onboarding experience, time-to-productivity, digital friction scores, support-tickets, etc.).
• Champion and guide adoption of DEX measurement tools (e.g., digital experience monitoring, telemetry, endpoint analytics) and synthesis with EX feedback.
• Lead initiatives to reduce digital friction, improve tool usability, and improve the employee experience across IT tools and services.
• Partner with Product Owners, Workplace Services, and Engineering to unify digital touch-points (portals, virtual agents, devices, collaboration tools) into one seamless experience.
• Define and implement data-driven improvements using AI, automation, and self-healing technologies to improve the end-user journey.
• Lead and develop outstanding experiences through telemetry, endpoint analytics and sentiment insights.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 15+ years of overall experience in roles related to Employee Experience, Digital Workplace, UX, or equivalent areas.
• 5+ years of proven leadership experience, managing multi-functional teams and driving critical initiatives.
• Demonstrated success in defining and executing large-scale, multi-functional experience programs (EX, DEX, internal platforms).
• Solid understanding of employee workflows and experience analytics.
• Excellent executive communication and influencing skills.
• Ability to balance strategic vision and operational excellence in fast-paced, high-growth environments.
• Experience in IT or digital environments, especially working with end-user support, tools, client devices, or technology infrastructure.
• Ability to influence and lead cross-functional teams without direct authority.

Ways to stand out

• Experience in large-scale, fast-growth or high-tech organizations.
• Prior exposure to or understanding of digital experience monitoring tools (e.g., DEX platforms, endpoint analytics, telemetry).
• Proficiency in human-centered design, journey mapping, persona development, and development thinking approaches to enable the best employee experience.
• Prior product leadership experience.

Compensation & Additional Information

• Base salary range: 268,000 USD - 408,250 USD (determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits (see NVIDIA benefits).
• Applications for this job will be accepted at least until October 28, 2025.

Equal Opportunity

NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer. They do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.