Director, Observability Architecture

Details

Grafana Labs is a remote-first, open-source company used by millions worldwide to monitor, visualize, and analyze metrics, logs, and traces. The Observability Architecture (OA) function will partner with customers to plot the path to observability maturity and drive adoption, expansion, and long-term success with the Grafana stack (Grafana Cloud and Grafana Enterprise Stack).

Responsibilities

• Build, lead, and coach a team of managers and Observability Architects, attracting top talent and ensuring long-term success.
• Guide the Observability Architecture team to be a trusted, technically deep partner for customers as they adopt and scale the Grafana platform.
• Drive operational excellence to increase consumption, retention, and expansion while proactively identifying and mitigating risk.
• Develop and innovate strategic programs to drive customer success and business growth.
• Work with the Engagement Management team to define, build, enhance, and execute customer lifecycle frameworks.
• Own planning, actions, and outcomes for your teams based on leadership guidance and goals.
• Partner with Global Sales leadership on customer programs, marketing initiatives, and community/company events to drive adoption and expansion.
• Provide executive sponsorship for key accounts and act as a thought leader both externally and internally.
• Ensure customer requirements are communicated to and met by Product Management and Engineering.
• Report on quarter-over-quarter cadence of the team, assist prospects with demos, technical deep dives, and trials.
• Manage renewals forecasting and build enablement programs that educate viewers, editors, and architects on the Grafana stack.
• Collaborate with sales to articulate Grafana’s value proposition, vision, and strategy to customers.

Requirements

• 3+ years leading a post-sales technical organization, and 5+ years in the high-tech industry in roles such as TAM Manager, SE Manager, Professional Services Manager, SRE Manager, or Sales Engineer/Architect Manager.
• Direct technical experience in observability or a closely related field.
• Direct experience mentoring, developing people, and managing performance over time.
• Deep operational expertise in observability, monitoring, and data/visualization products.
• Demonstrated success driving customer adoption and solving complex technical challenges.
• Ability to hire and maintain teams that assist customers with troubleshooting and RCA.
• Experience forecasting headcount needs.
• First-class written and oral communication skills to collaborate with remote teams and worldwide customers and to articulate technical advantages and value proposition.
• Experience with Open Source or cloud-first/product lifecycle management is a strong plus.

Bonus

• Passion for solving technical challenges and delivering creative solutions to customers.
• Experience enhancing documentation, writing blog posts, recording videos, contributing knowledge base articles, and creating public and internal enablement material.

Compensation & Benefits

• In the US, the OTE range for this role is $289,000 - $347,000. Actual compensation may vary based on level, experience, and skillset.
• All roles include Restricted Stock Units (RSUs).
• 100% remote global culture, defined career growth pathways, in-person onboarding, and a global annual leave policy (30 days per annum, with 3 shutdown days).

About Grafana Labs & Equal Opportunity

• Grafana Labs is an open-source-rooted, innovation-driven, remote-first company with a collaborative global culture.
• Grafana Labs is an equal opportunity employer and may utilize AI tools in its recruitment process; inbound CVs are reviewed manually by the recruitment team.