Director of Data Science and Analytics, Help Experience

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

Vinted’s Help Experience domain ensures that almost a million member issues get solved every week. From building our in-house ticketing system to designing intelligent automation like our chatbot, we create the backbone of Vinted’s community support. Our mission: make resolving issues effortless, while keeping support scalable for the fast-growing business that is Vinted

As Director of Data Science & Analytics, you will set the analytical direction for the entire Help Experience domain, influencing how Vinted scales community support across Europe and beyond. You will do this by leading a team of 10+ data specialists, including managers and individual contributors. You will also work with other Data Science & Analytics leaders across Vinted to drive functional excellence.

This is your chance to shape a pivotal area within a highly collaborative, fast-moving environment. If you're excited by the challenge of designing better support experiences through data, we’d love to hear from you.

In this position, you’ll

• Set and deliver the data strategy that ensures support is both high-quality and cost-efficient at marketplace scale
• Work hand-in-hand with Product, Engineering, and Operations leaders to prioritize the highest-impact opportunities for member experience and scalability
• Champion experimentation culture (A/B testing, causal inference, etc.) across the domain
• Grow and lead a team of decision scientists, data scientists, analytics engineers, and managers

About you

• Demonstrated experience leading teams (ideally 10+ members)
• Track record of coaching leaders/managers and senior ICs
• Demonstrated experience leveraging data for business value and impact
• Deep technical knowledge of up-to-date analytical/data science tools and methodologies
• Experience working in a tech company
• Great communication and teamwork skills
• Excellent written and spoken English
• Bonus: Experience building measurable links between customer experience, operational efficiency, and business value

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 7,333 - € 9,917 gross per month.