Director of IT

Details

Customer.io is seeking a hands-on and strategic Director of Internal IT to lead and scale internal technology operations for a globally distributed, remote-first team. Reporting to the VP of Operations, this role oversees IT infrastructure, internal systems, and ensures a secure, reliable, and efficient tech environment. The Director will lead a small IT team (an IT Manager and an IT Support Specialist), contribute directly to daily operations when needed, and partner cross-functionally to implement scalable solutions that support growth.

Responsibilities

• Own and evolve internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
• Mentor and support two direct reports (IT Manager and IT Support Specialist) while actively contributing to day-to-day IT operations as needed.
• Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
• Partner with engineering, people operations, legal, and finance to maintain compliance and smooth operations across the organization.
• Identify and implement scalable technology solutions to support a global team as the company grows.

Requirements

• 10+ years of progressive experience in IT roles, including at least 5 years managing a team.
• Proven ability to both lead strategically and execute tactically; comfortable working hands-on when necessary.
• Experience in fast-paced, high-growth environments, ideally in SaaS or tech-forward companies.
• Strong knowledge of cloud-based systems and related tooling (examples provided: IDP, MDM, EDR, VPN, DLP), security protocols, asset management, and help desk operations.
• Familiarity with compliance frameworks such as SOC 2 and ISO 27001 (required).
• Excellent interpersonal and communication skills; ability to thrive in a remote, asynchronous setting.

Compensation & Benefits

• Salary: $170,000 - $185,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, professional development budget, and more.

Interview Process

• 30-minute Zoom call with Recruiter
• 45-minute Zoom call with Hiring Manager
• 30-minute Zoom call with Cross-Functional Partner
• 45-minute Homework Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of pre-employment. Zoom is the only video platform used for interviews.

About Customer.io

Customer.io powers automated communication (email, push notifications, in-app messages, SMS) for over 8,000 companies, using real-time behavioral data. The company values empathy, transparency, responsibility, and inclusion, and aims to build an inclusive team culture and bias-free hiring practices.

How to Apply / Notes

• Role is remote within the Americas region. Offers will be extended in writing on official Customer.io letterhead.
• Contact [email protected] for questions about job search activity or offers.