Director Of Security & IT

Details

The Operations team at Customer.io is looking for a Director of Security and IT to join our team. In this role, you will be responsible for developing and implementing a comprehensive internal security and IT strategy that aligns with our three-year vision. Reporting directly to the VP of Operations, you will oversee and grow our Internal IT team while ensuring our internal systems and physical assets are robust, secure, and scalable. This role is pivotal to the success of our company, requiring expertise in incident response, compliance, and security frameworks.

Responsibilities

• Develop and maintain incident response playbooks and lead incident management processes.
• Oversee GRC work streams in collaboration with Legal and Engineering, including ISO27001 and SOC2 Type 2.
• Design and execute the business’s operational security and IT roadmap in alignment with our three-year strategic goals.
• Partner with Platform Engineering, Security Operations, and SRE teams to create efficiencies.
• Manage and grow the Internal IT team, providing mentorship and fostering a collaborative and high-performing culture.
• Ensure the resilience, security, and efficiency of Customer.io’s internal IT systems, tools, and processes to reduce friction and protect our employee’s digital footprints.
• Foster a security mindset, driving security education across the business.
• Develop business continuity and disaster recovery plans.
• Drive collaboration across departments (security in dev, HR, customer engagements & education).
• Establish KPIs, metrics to drive investments and outcomes.

Requirements

• 7+ years of experience in IT and security management roles, with at least 3 years in a leadership position.
• Proven expertise in managing compliance frameworks such as ISO27001 and SOC2 Type 2.
• Hands-on experience in developing and implementing security strategies and incident response playbooks.
• Strong understanding of cloud-based IT infrastructure, security best practices, and modern tooling for monitoring and compliance.
• Demonstrated ability to lead and develop teams, providing coaching and fostering professional growth.
• Exceptional problem-solving and communication skills to interact effectively with stakeholders across the organization.
• Relevant certifications such as CISSP, CISM, or equivalent are preferred.

Benefits

• Unlimited PTO with encouragement for at least 20 vacation days (plus holidays and sick days).
• 16 weeks paid parental leave including adoption and foster care.
• 100% paid insurance premiums for employee and dependents.
• 401k retirement matching up to 5%.
• $1,500 annual healthy lifestyle budget.
• $250/month Remote Work Stipend.
• $300/month co-working space rental reimbursement.
• $2,000/year professional education budget.
• $1,500 home office budget.
• One month sabbatical after five years at Customer.io.
• Opportunities to meet in person with peers throughout the year.