Director, Service Operations - Cloud Compute Services

Details

At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need hardworking and creative people to help us seek some of these outstanding opportunities. We work, think and learn as a team. We excel in a deeply diverse environment, and we're passionate about innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest innovators in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on progressive products. NVIDIA is seeking a candidate to lead and scale a highly available Cloud Compute Service.

Responsibilities

• Develop, implement and lead a team responsible for bringing new datacenters and solutions online and implement ongoing operations to provide high levels of availability.
• Craft SLAs and critical metrics that provide a great foundation for the highest levels of service availability in a critical environment.
• Build positive relationships at multiple levels within the company, including with Hardware Engineering, Service Design and Operations teams.
• Work with peer organizations to identify and solve issues associated with service management, project management and supply chain operations.
• Find impactful ways to keep operating costs to a minimum while driving the development and implementation of effective and efficient processes.
• Identify, supervise and handle issues.
• Craft the metrics and dashboard to show the health of the Service.

Requirements

• BS or BA in technical field or equivalent experience.
• 15+ overall years handling service management and technology operations, including large-scale 24/7 cloud operations.
• At least 7 years in senior roles leading multi-functional relationships with internal and external partners.
• Proven service management experience and/or data center operations experience.
• 8+ years of demonstrated ability and successful track record handling sophisticated deployments.
• Experience with building and running high performance teams including training, mentoring and building processes that contribute to service availability.
• Strong interpersonal and collaborative skills with experience in personnel management, staffing, and scheduling for a global environment.
• Experience in project management, vendor management and agreements.

Benefits

NVIDIA offers highly competitive salaries, equity eligibility, and a comprehensive benefits package. The company fosters a diverse and inclusive work environment and is deeply committed to equal opportunity employment.