Engineering Manager
π Brazil
π Canada
π Chile
π Colombia
π Mexico
π Peru
π United States
SCRAPED
Used Tools & Technologies
Not specified
Required Skills & Competences ?
Go @ 3 Hiring @ 3 Leadership @ 3 Communication @ 3 React @ 3Details
Customer.io powers automated communication that people actually want to receive. Over 7,500 companies use the platform to send billions of emails, push notifications, in-app messages, and SMS every day. Under the hood: Go, React, Ember and AI help the team ship fast and scale with confidence.
You will be a thoughtful, driven Engineering Manager who can lead a team to ship ambitious work and grow through it β while helping raise the bar on engineering leadership. You will coach engineers, drive clarity in ambiguous situations, and ensure the team follows through on big goals.
Responsibilities
- Lead your team to deliver real customer value by owning projects end to end
- Foster a culture of knowledge sharing and collaboration to help everyone grow
- Make confident decisions in ambiguous situations and drive work forward
- Partner with other departments to align engineering efforts with customer success
- Champion AI tools to help the team prototype faster and ship smarter
- Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
- Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward
Requirements
- 3+ years experience managing engineers at a SaaS company
- A track record of driving execution in complex or fast-moving environments
- Comfort navigating ambiguity and helping teams find focus
- A strong technical background: able to participate in architecture conversations and design reviews
- Experience building high-performing, inclusive, and collaborative teams
Technologies and contexts mentioned: Go, React, Ember, AI; system design and architecture conversations; SaaS product environment.
Compensation & Benefits
- Starting salary: $175,000 - $245,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Interview Process
- Application review
- Recruiter call (30 mins)
- Behavioral & leadership interviews (60 mins + 45 mins)
- Technical interview (60 mins) β collaborative system design conversation focused on scaling challenges
- Take-home assignment: short retrospective on a project youβve led as an Engineering Manager
- Retrospective review call (60 mins)
- Final candidates will complete background check and employment verifications
About Customer.io
Customer.io is committed to inclusion and equity, bias-free hiring practices, and building an inclusive team culture. Virtual interviews are conducted via video and offers are extended in writing on official Customer.io letterhead.
Join us
Customer.io values empathy, transparency, responsibility, and human-centered culture. If youβre excited to build software that makes communication better for everyone, apply now.