Engineering Manager

Details

Customer.io helps teams send smarter, more relevant messages using real-time behavioral data. Over 7,500 companies use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

Responsibilities

• Lead your team to deliver real customer value by owning projects end to end.
• Foster a culture of knowledge sharing and collaboration to help everyone grow.
• Make confident decisions in ambiguous situations and drive work forward.
• Partner with other departments to align engineering efforts with customer success.
• Champion AI tools to help the team prototype faster and ship smarter.
• Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs.
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward.

Requirements

• 3+ years experience managing engineers at a SaaS company.
• A track record of driving execution in complex or fast-moving environments.
• Comfort navigating ambiguity and helping teams find focus.
• A strong technical background — you can hold your own in architecture conversations and design reviews.
• Experience building high-performing, inclusive, and collaborative teams.
• Familiarity with system design and scaling challenges (technical interview includes a collaborative system design conversation focused on scaling).

Technologies Mentioned

• Go
• React
• Ember
• AI tools (used to prototype and ship faster)

Compensation & Benefits

• Starting salary: $175,000 - $245,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Hiring Process

• Application review.
• Recruiter call (30 mins).
• Behavioral & leadership interviews (60 mins + 45 mins).
• Technical interview (60 mins) — collaborative system design.
• Take-home assignment: short retrospective on a project you’ve led as an Engineering Manager.
• Retrospective review call (60 mins).
• Final candidates will complete a background check and employment verifications.

About the Company Values

Customer.io values ownership, leaders who drive impact, and a healthy skepticism for “the way things are done.” The company is committed to inclusion, equity, and bias-free hiring practices. Virtual interviews use Zoom, and offers are extended in writing on official Customer.io letterhead. For questions, contact [email protected].