Engineering Manager, Data Pipelines And Integrations

Details

Customer.io powers automated communication that people actually want to receive with a platform used by over 7,500 companies globally. The technology stack includes Go, React, Ember, and AI. The company is looking for an Engineering Manager to lead the Data Pipelines and Integration team, focusing on ambitious delivery and leadership excellence.

Responsibilities

• Lead the team to deliver customer value by owning projects end to end
• Foster a culture of knowledge sharing and collaboration
• Make confident decisions in ambiguous situations
• Partner with other departments to align engineering efforts with customer success
• Champion AI tools for faster prototyping and smarter shipping
• Advocate for customer perspectives in technical decisions
• Delegate thoughtfully, coach intentionally, and enable the team to lead initiatives

Requirements

• 3+ years managing engineers at a SaaS company
• Proven track record driving execution in complex or fast-moving environments
• Comfortable navigating ambiguity and helping teams focus
• Strong technical background capable of engaging in architecture and design discussions
• Experience building high-performing, inclusive, and collaborative teams

Compensation & Benefits

• Salary range: $152,000 - $205,000 USD annually (or local equivalent)
• Inclusive benefits with 100% medical, dental, vision, mental health, and supplemental insurance premiums coverage for employees and their families
• 16 weeks paid parental leave
• Unlimited paid time off
• Stipends for remote work and wellness
• Professional development budget

Hiring Process

• Application review
• Recruiter call (30 mins)
• Technical interview (60 mins) on system design and scalability
• Behavioral and leadership interviews
• Take-home assignment: project retrospective
• Retrospective review call
• Background and employment verifications

Customer.io is committed to inclusion, equity, bias-free hiring, and building an inclusive team culture.