Engineering Manager, Data Pipelines And Integrations

Details

Over 7,500 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

Responsibilities

• Lead your team to deliver real customer value by owning projects end to end
• Foster a culture of knowledge sharing and collaboration to help everyone grow
• Make confident decisions in ambiguous situations and drive work forward
• Partner with other departments to align engineering efforts with customer success
• Champion AI tools to help the team prototype faster and ship smarter
• Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward.

Requirements

• 3+ years experience managing engineers at a SaaS company
• A track record of driving execution in complex or fast-moving environments
• Comfort navigating ambiguity and helping teams find focus
• A strong technical background - you can hold your own in architecture conversations and design reviews
• Experience building high-performing, inclusive, and collaborative teams

Benefits

We believe in transparency. Starting salary for this role is $175,000 - $245,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Our Process

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral & Leadership Interviews (60 mins + 45 mins) - Meet with the hiring manager and a people partner to explore your leadership style, management philosophy, and approach to supporting high-performing teams.
• Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
• Take-Home Assignment - Submit a short retrospective on a project you’ve led as an Engineering Manager.
• Retrospective Review Call (60 mins) - We’ll use your written submission as the foundation for a deeper conversation.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.