Engineering Manager (Hands On)

at Eneco
📍 Rotterdam, Netherlands
EUR 95,000-140,000 per year
SENIOR
✅ Hybrid

🕙 32-40 hours per week

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Kafka @ 3 Kubernetes @ 3 DevOps @ 4 CI/CD @ 7 Machine Learning @ 4 Azure @ 4 Communication @ 7 CRM @ 4 Azure DevOps @ 4

Details

Join a newly forming Customer Success Tech team as a hands-on Engineering Manager. You will be the engineering counterpart to the Product Manager, leading a high-impact team that shapes Eneco’s customer-centric digital transformation. The team focuses on automating customer interactions and agent tooling using modern cloud and genAI solutions to deliver a superior digital customer experience.

Responsibilities

  • Lead and coach a team of backend engineers, data scientists and machine learning engineers, fostering growth and collaboration.
  • Remain hands-on with backend engineering, integration, and DevOps tasks.
  • Collaborate within cross-functional product teams to architect and deliver backend solutions using .NET Core and Azure DevOps.
  • Ensure best practices in software engineering, DevOps and integration are followed.
  • Oversee delivery and release management to ensure timely, high-quality outcomes.
  • Work with the Product Manager to define and execute the product roadmap.
  • Contribute to creating automated customer service solutions: agent assist, smarter forecasting, voicebot technology, intelligent routing and other related solutions.

Requirements

  • Excellent knowledge and hands-on experience in both .NET (including .NET Core) and Azure tooling is a must.
  • Strong experience with Azure DevOps / ADO; experience with CI/CD and automated pipelines.
  • Experience developing scalable, high-performance applications on Azure.
  • Hands-on experience with backend engineering, integration and DevOps practices.
  • Proven experience leading and coaching engineering teams or individuals.
  • Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
  • Strong command of English.
  • You must be based in the Netherlands to apply.

Desired / beneficial experience (not strictly required):

  • Experience with Microsoft GenAI tooling (big bonus), such as AI Foundry.
  • Familiarity with CoPilot Studio and voicebot technologies.
  • Experience with CRM systems and contact center technologies such as Genesys CX Cloud.
  • Experience with Dynamics 365 and Microsoft Power Platform.
  • Familiarity with Kubernetes, Kafka and other cloud-native tools.

What you'll work with

  • Platforms built with .NET Core and Azure DevOps (ADO). The team may leverage Kubernetes, Kafka and other tools as appropriate.
  • Latest genAI and Microsoft partner solutions to realise agentic customer service (e.g., AI Foundry, CoPilot Studio).

Benefits

  • Gross annual salary between €95,000 and €140,000 (including FlexBudget, 8% holiday allowance, and depending on role possibly a bonus or collective profit sharing).
  • FlexBudget (can be paid out, used to buy extra holiday days or saved).
  • Personal and professional development support.
  • Hybrid working model: 40% at the office, 40% from home, 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year (max 2 consecutively).

Additional information

  • Location: Eneco (Rotterdam). The role contributes to modernizing Eneco chat, app and web environments and improving the overall digital customer experience.