Engineering Manager (Hands On)

at Eneco
📍 Rotterdam, Netherlands
EUR 95,000-140,000 per year
MIDDLE
✅ Hybrid

🕙 32-40 hours per week

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Kafka @ 3 Kubernetes @ 3 DevOps @ 3 CI/CD @ 3 Machine Learning @ 3 Azure @ 3 Communication @ 6 CRM @ 3 Azure DevOps @ 3

Details

Lead a high-impact team shaping Eneco’s customer-centric digital transformation. Be the engineering counterpart to the Product Manager, driving technical strategy and delivery. Work on features like Agent Assist, smarter forecasting, voicebot technology, advanced intelligent routing and other contributing solutions using .NET Core and Azure-based platforms.

Responsibilities

  • Create a more efficient and intelligent workplace for human Agents by automating repetitive manual work and providing intelligent tooling.
  • Reduce human-handled customer questions by automating the handling of incoming questions via app/web/call/mail.
  • Create a more intelligent central routing solution to route customers to the best possible channel and/or agent based on customer variables, actualities and other indicators.
  • Create the best possible voicebot linked to CoPilot Studio, providing self-service and intelligent routing.
  • Remain hands-on with backend engineering, integration, and DevOps tasks.
  • Collaborate effectively within cross-functional product teams to architect and deliver backend solutions using .NET Core and Azure DevOps.
  • Lead and coach a team of backend engineers, data scientists and machine learning engineers, fostering growth and collaboration.
  • Ensure best practices in software engineering, DevOps, and integration are followed.
  • Oversee delivery and release management, ensuring timely and high-quality outcomes.
  • Collaborate with the Product Manager to define and execute the product roadmap.

Requirements

  • Excellent knowledge and hands-on experience in both .NET (including .NET Core) and Azure tooling are a must.
  • Experience in developing scalable, high-performance applications in Azure.
  • Experience working in ADO (Azure DevOps); the CI/CD environment is built in this and works fully automatically.
  • Proven experience leading and coaching engineering teams or individuals.
  • Strong communication skills in English and ability to convey technical concepts to non-technical stakeholders.
  • Desired / big bonus: experience with Microsoft GenAI tooling (such as AI Foundry) and familiarity with CoPilot Studio.
  • Desired experience with CRM systems, Genesys CX Cloud, Dynamics 365, and MS Power Platform.
  • You must be based in the Netherlands to apply.

Technologies & Platforms Mentioned

  • .NET, .NET Core
  • Azure, Azure DevOps (ADO), CI/CD
  • Kubernetes, Kafka
  • Microsoft GenAI tooling (AI Foundry), CoPilot Studio
  • Voicebot technology
  • CRM, Genesys CX Cloud, Dynamics 365, MS Power Platform

Benefits

  • Gross annual salary between €95.000 and €140.000 (including FlexBudget, 8% holiday allowance, and depending on role a bonus or collective profit sharing).
  • FlexBudget: can be paid out, used to buy extra holiday days, or saved.
  • Personal and professional development support.
  • Hybrid working: work 40% at the office, 40% from home, and 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year (max 2 consecutively).
  • Opportunity to contribute to Eneco’s One Planet strategy and climate-neutral ambitions by 2035.

Where you’ll work

  • Join the backend or a product team within the Digital Core team, helping modernize chat, app and web environments to deliver exceptional digital customer experiences.

Application

  • Contact recruiter: Faisal Faik (email provided in the original posting).
  • The role is part of Eneco’s Digital & Tech organization and aims to deliver agentic customer service using Microsoft and partner genAI solutions.