Engineering Manager, Order Systems

Details

Within Applied Engineering, the Financial Engineering team ensures our products are monetized effectively to accommodate customers' varying needs and scales. Collaborating closely with GTM and Finance teams, the team tailors the billing stack to evolving internal requirements.

Role summary

We are looking for an Engineering Manager to build and operate the workflows that power quoting, tracking, and fulfillment for everything sold by OpenAI. This role owns critical billing and invoicing capabilities and partners closely on customer-facing billing experiences to ensure financial integrity, auditability, and a seamless onboarding and billing journey for enterprise customers.

Responsibilities

• Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding.
• Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows).
• Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition—minimizing manual steps while maximizing correctness and traceability.
• Improve accuracy and timeliness of provisioning, billing, and invoicing—reducing manual intervention and operational load through automation, validation, and reconciliations.
• Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight.
• Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows.
• Drive clarity across ambiguous problem spaces and evolving product offerings; create frameworks and abstractions that scale as OpenAI’s commercial footprint expands.
• Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement.
• Recruit, retain, and develop engineering talent; manage stakeholders and scope work to balance customer needs with realistic deliverables.

Requirements

• 7+ years of professional software engineering experience, including 3+ years leading engineers or managing teams.
• Experience integrating revenue platforms (e.g., CPQ, billing, invoicing, revenue recognition, entitlement systems).
• Experience building or operating complex commerce / SaaS ordering systems.
• Strong skills in systems design, data modeling, and building reliable distributed services and workflows.
• Experience in domains where correctness, auditability, and reconciliation are essential (payments, ERP/finance systems, invoicing/revenue recognition).
• Ability to lead or effectively partner on customer-facing billing experiences with a focus on clarity, accessibility, and trust.
• Commitment to operational excellence and building observable, predictable, and resilient systems.
• Strong communication skills and ability to lead through cross-functional partnership.

Nice to have

• Experience with large-scale SaaS billing or enterprise account provisioning; usage-based and/or seat-based pricing; invoice generation at scale.
• Familiarity with finance and revenue operations concepts (proration, credits/adjustments, revenue schedules).
• Exposure to common CRM/ERP and payment ecosystems (CPQ, invoicing, collections, payment processors) without reliance on any single vendor.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products. OpenAI is an equal opportunity employer and provides candidate accommodations and compliance information as described in the full job posting.

Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) with employer match
• Paid parental leave and paid medical/caregiver leave
• Paid time off (flexible PTO for exempt employees; up to 15 days annually for non-exempt)
• 13+ paid company holidays and coordinated office closures
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional fringe benefits (charitable donation matching, wellness stipends) and equity/bonus components