Engineering Manager - Pipelines (NYC - Remote)

Details

The Engineering Manager will lead the Pipelines squad responsible for enabling Customer.io to be a source of trusted data, empowering marketers with accurate, real-time customer data. This role involves building high-scale, distributed systems and intuitive user experiences, focusing on services that allow customers to seamlessly move data into and out of the platform and cleanse data during the process.

Responsibilities

• Lead effective squad rituals and ensure production readiness through quality peer-review, documentation, deployment, logging, and monitoring practices
• Ensure solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic environment
• Provide coaching and development across backend, front-end, full stack, and QA engineers
• Hire, onboard, and manage performance to achieve business objectives
• Understand Customer.io’s vision, business model, markets, acquisition channels, competitors, and products to drive meaningful investigation
• Build and maintain partnerships with Product Management and Design teams

Requirements

• Experience working in North/South American time zones
• Minimum 3 years experience as an Engineering Manager in a SaaS product company (B2B or B2C), preferably early-to-mid-stage
• Deep understanding of SaaS architecture, languages (Go), technologies, and cloud infrastructure (GCP/AWS)
• Ability to understand technical architecture, evaluate new technologies, review proposals, and mentor engineers
• Experience building and nurturing high performing teams
• Strong communication skills, both verbal and written

Benefits

• Fully remote role with optional NYC metro area presence
• Starting salary range: $170,000 - $240,000 USD depending on experience
• Unlimited PTO encouraging at least 20 vacation days plus holidays and sick days
• 16 weeks paid parental leave including adoption and foster care
• 100% paid insurance premiums for employee and dependents
• 401k retirement matching up to 5%
• $1,500 annual healthy lifestyle budget
• $250/month remote work stipend
• $300/month co-working space reimbursement
• $2,000 yearly professional education budget
• $1,500 home office budget
• One month sabbatical after five years
• Opportunities for in-person peer meetups
• Inclusive culture focused on equity and bias-free hiring practices

Hiring Process

• Recruiter video call
• Take Home Coding Assignment + Follow-Up Interview
• Career Accomplishment Interview + Leadership Interview
• Take Home Writing Exercise + Follow-Up Interview