Engineering Manager - Trade Service Integration & Development

Details

You will be responsible for the end-to-end integration and operation of trade-related services across multiple internal teams and external vendors. You ensure that infrastructure and application support services function as one cohesive ecosystem, meeting business outcomes, SLAs, and compliance standards. From an engineering perspective, you take ownership of trade planning, business continuity, and operational excellence, while also driving technical improvements and modernisation alongside ongoing development.

Responsibilities

• Own the SIAM operating model for Trade, including cross-provider SLAs, OLAs, runbooks, handovers, and escalation paths
• Coordinate internal teams and external providers under a single, clear governance model
• Ensure services across infrastructure and application management operate as one integrated landscape
• Lead Incident, Major Incident, Problem, and Change processes in line with ITIL practices
• Trigger and manage Major Incident processes, including stakeholder communications and escalations
• Ensure consistent ways of working across Trade colour teams (DevOps, QA, environments, security compliance, release management)
• Maintain ServiceNow as the system of record for Incident, Problem, Change, and CMDB
• Ensure CMDB accuracy and CSDM alignment; drive remediation of data quality gaps and audit actions
• Run weekly Operations Reviews and monthly Vendor Performance Reviews
• Maintain a Continuous Service Improvement (CSI) backlog and track progress
• Manage and govern external providers delivering Trade services; translate business outcomes into measurable service targets and negotiate improvements
• Manage vendor contracts for Trade systems (e.g. Volue, Bofit) and recommend contractual remedies or scope adjustments
• Align with Product Management on OKRs, feasibility, and capacity planning
• Partner with platform teams on lifecycle management, monitoring, disaster recovery, and business continuity
• Take ownership of Trade-wide technical initiatives (example given: Dynatrace)
• Represent engineering for Trade colour teams to senior stakeholders

Requirements

Experience & background

• 8–10+ years of experience in IT operations or service delivery within complex, multi-vendor environments
• Proven leadership in SIAM-based models
• Strong experience in trade, financial systems, or other mission-critical domains is an advantage

Skills & expertise

• Vendor governance, contract management, and SLA/OLA management
• Leadership of Incident, Problem, and Change processes
• Strong stakeholder communication and reporting skills
• Data stewardship and service performance analytics
• Ability to balance operational stability with technical improvement and modernisation

Certifications & knowledge

• ITIL 4 certification (Managing Professional preferred)
• SIAM Foundation or Professional certification
• Practical experience with ServiceNow and familiarity with CSDM

Benefits

• Gross annual salary between €95,000 and €140,000 (including FlexBudget and 8% holiday allowance; bonus or collective profit sharing depending on role)
• Competitive salary and performance-related bonus
• Excellent pension scheme
• Hybrid working model (recommended: 40% office, 40% home, 20% flexible); with manager approval you may work abroad within approved countries for up to 3 weeks/year
• Mobility allowance or public transport card
• Substantial personal development and training budget
• A collaborative environment focused on engineering quality and purpose

Additional information

• You will operate at the intersection of engineering, operations, and governance and work closely with trade application and platform teams, SIAM, security, audit and data owners, and external managed service providers (service desk, NOC, TAM teams).
• Recruiter contact: Faisal Faik (recruiter contact link provided in the original posting).