Engineering Manager, Workflows

Details

Customer.io powers automated communication used by over 7,500 companies, sending billions of emails, push notifications, in-app messages, and SMS every day. The platform utilizes technologies like Go, React, Ember, and AI to ship fast and scale confidently.

Responsibilities

• Lead the Workflows team to deliver projects end to end with real customer value.
• Foster a culture of knowledge sharing and collaboration for team growth.
• Make confident decisions in ambiguous situations and drive work forward.
• Partner with other departments to align engineering efforts with customer success.
• Champion AI tools for faster prototyping and smarter shipping.
• Advocate for customer perspective in technical decisions and prioritize user-centric solutions.
• Delegate thoughtfully, coach intentionally, and create conditions for your team to lead effectively.

Requirements

• 3+ years of experience managing engineers at a SaaS company.
• Proven track record of driving execution in complex or fast-moving environments.
• Comfortable navigating ambiguity and helping teams find focus.
• Strong technical background capable of engaging in architecture conversations and design reviews.
• Experience building high-performing, inclusive, and collaborative teams.

Compensation & Benefits

• Salary range: $152,000 - $205,000 USD per year, subject to experience and market rate adjustments.
• Inclusive benefits package covering 100% of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family.
• 16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, and professional development budget.

Hiring Process

• Application review
• Recruiter call
• Behavioral and leadership interviews
• Technical interview focused on system design and scaling
• Take-home assignment and retrospective review call
• Pre-employment background check and employment verifications

Customer.io is committed to diversity, inclusion, equity, bias-free hiring practices, and building an inclusive team culture. Virtual interviews are conducted via Zoom video.

Join us to build software that improves communication for everyone with empathy, transparency, and responsibility.