Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Security @ 3
Azure @ 3
Communication @ 3
Slack @ 3
macOS @ 6
Compliance @ 3
AI @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
About the Team
Employee Tech Experience (ETX) provides the technology and services that all OpenAI employees interact with throughout their journey with the company. ETX includes IT Support, Logistics, System Operations, and ITAV.
About the Role
As Executive IT Support Lead you will build and lead a high-touch, white-glove IT support program for OpenAI’s executives. You will design a program that grows with the changing needs of executives as the company scales and provide direct IT support to executives. The role requires building trust with executives and their business partners, and coordinating closely with peers in ETX and IT.
Responsibilities
- Define what “excellent” Executive IT Support looks like and grow the program to fit executive needs.
- Act as frontline Executive IT Support, directly supporting senior leaders and their EBPs with technology needs on their timeline.
- Clearly articulate issues, solutions, and timelines to stakeholders at the appropriate level of detail.
- Coordinate with IT and Security and leverage a broad team to ensure executive success and agility.
- Identify emerging executive needs and help IT proactively solve problems.
Requirements
- 8+ years of experience providing Executive IT Support, with deep familiarity in the technical requirements of the C-suite at large, fast-paced, public companies.
- Strong technical experience with macOS and Windows.
- Experience with identity and device management (examples called out: Azure AD, Jamf, Intune).
- Experience with enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian products).
- Excellent written and verbal communication skills.
- Strong attention to detail, ability to set clear expectations and track requests end-to-end.
- Security- and compliance-first mindset to ensure executive hardware and data remain safe.
- Discretion in handling sensitive information.
- Ability to prioritize, coordinate, delegate, and troubleshoot effectively.
Workplace & Location
This role is based out of OpenAI’s San Francisco office and requires 5 days in office per week. Domestic and international travel is required multiple times a month as needed.
Compensation & Benefits
- $52.88 per hour • Offers equity.
- Base pay may vary depending on market location, knowledge, skills, and experience. If non-exempt, overtime pay will be provided consistent with applicable laws.
- Benefits include medical/dental/vision, HSA contributions, FSAs, 401(k) with match, paid parental and medical leave, PTO, paid holidays and office closures, mental health support, life and disability coverage, learning stipend, daily office meals and meal delivery credits, and relocation support for eligible employees.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI values diverse perspectives and is an equal opportunity employer. Background checks are administered in accordance with applicable law. Reasonable accommodations for applicants with disabilities are available on request.