Used Tools & Technologies
Not specified
Required Skills & Competences ?
BI @ 5 Project Management @ 3 Reporting @ 3 Power BI @ 5Details
This is a unique opportunity for a Data Analyst specializing in transaction monitoring to design and develop dashboards and reports, transforming data into compelling stories by determining user requirements and data sources, building calculations, and creating visualizations such as TM Scorecard and Country Slides.
Responsibilities
- Design, develop, and review dashboards and reports to identify improvement opportunities and ensure alignment.
- Build a centralized access point for all reports ensuring business continuity.
- Align metrics and ensure timely data delivery into ING Hub's MIS dashboard.
- Collaborate with the dashboard PO and development teams to implement transaction monitoring (TM) requirements.
- Implement changes in TM Verint business models into dashboards and reports.
- Ensure consistent data quality and alignment across functional lines and locations.
- Conduct ad hoc analyses to address business questions.
Requirements
- 2-3 years of experience as a Data or Business Analyst.
- Strong analytical skills with the ability to communicate data insights effectively.
- Proficient in Excel, Power Query, and Power BI, able to prototype automations.
- Proven ability to gather, define, manage, govern, and deliver business requirements linked to reporting and business intelligence.
- Understanding of defining process and service performance measures and translating them into actionable insights.
- Detail-oriented with the ability to analyze large datasets and present clear conclusions.
- Self-driven, proactive, and capable of working independently and under pressure.
- Fluency in English, both written and spoken.
Additional Qualifications (Bonus Points)
- Practical experience applying AI technologies in advanced report building.
- Understanding of case management and workforce management tools.
- Project management experience.
Benefits
- Flexible working hours and work-from-home options.
- Daily work time of 7 hours 45 minutes.
- Fully equipped gym accessible 24/7, game room, modern coffee corner, and terrace with grill spot.
- Sick leave compensation up to 80% of monthly salary.
- Life insurance and 3rd pillar contributions.
- 24/7 external mental health support.
- Learning opportunities via internal and external programs.
- Extra personal and vacation days.
- Referral bonuses, bonuses based on performance, cafeteria points, and various discounts.
- Home office contributions and a pet-friendly office environment.