Fraud & Risk Analyst

Details

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. The team operates at the intersection of identity, access, compliance, and abuse prevention, working closely with Product, Engineering, Legal, Go-To-Market, and Support teams to stop harmful activity before it impacts users, customers, or the business. The role focuses on identity, legitimacy, and risk for customer accounts and organizations across ChatGPT, the API, and enterprise products.

Responsibilities

• Review and verify customer identities, organizations, and ownership structures.
• Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access).
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk.
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations.
• Serve as the case owner for complex, high-visibility verification and integrity cases.
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately.
• Handle escalations, appeals, and sensitive customer communications.
• Help design and improve verification workflows, fraud detection, and risk-scoring systems.
• Contribute to automation, tooling, and human-in-the-loop review pipelines.
• Identify patterns of abuse and recommend new controls or safeguards.
• Analyze data to uncover fraud and abuse trends and provide feedback to Product and Engineering to improve onboarding, verification, and access controls.
• Create clear playbooks and guidance for frontline teams handling high-risk accounts.

Requirements

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations.
• Comfortable making high-impact decisions about platform access and handling sensitive, high-stakes investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse.
• Experience working cross-functionally with Legal, Product, Sales, and Operations.
• Experience building or improving systems (workflows, detection, risk scoring), not just operating them, especially in fast-moving environments.
• Calm under pressure, detail-oriented, and able to handle ambiguous and sensitive cases with sound judgment and accountability.

Work model

• Hybrid: 3 days in the San Francisco office per week.

Benefits & Additional Details

• Base pay stated: $280,000 (total compensation may include equity and bonuses).
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter expenses), 401(k) with employer match.
• Paid parental leave, paid medical and caregiver leave, flexible PTO (exempt) and up to 15 days for non-exempt employees.
• 13+ paid company holidays and additional company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Background checks administered in accordance with applicable law; reasonable accommodations for applicants with disabilities.

Notes

• This role may involve reviewing sensitive, confidential, or disturbing content.
• The role contributes to platform safety, revenue protection, and user trust across OpenAI products.