Fraud & Risk Analyst

Details

About the Team — Account & Platform Integrity

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, scams and account-level threats. The team operates at the intersection of fraud prevention, identity, access, compliance, and abuse detection and partners with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect users, revenue, and reputation.

About the Role — Risk and Fraud Analyst

You will investigate, validate, and monitor customer accounts and organizations with a focus on identity, legitimacy, and risk. Work includes reviewing sensitive and high-stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access (including API/ChatGPT access), and coordinated abuse. The role influences who can use OpenAI products and how safely the platform scales.

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

Location and work arrangement

Location: London, United Kingdom or Dublin, Ireland — Hybrid (3 days in office)

Responsibilities

Protect the Platform

• Review and verify customer identities, organizations, and ownership structures.
• Investigate suspicious or high-risk accounts (fraud, impersonation, shell companies, abuse of API or ChatGPT access).
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk.
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations.

Run High-Risk Investigations

• Serve as case owner for complex, high-visibility verification and integrity cases.
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately.
• Handle escalations, appeals, and sensitive customer communications.

Build and Scale Systems

• Help design and improve verification workflows, fraud detection, and risk-scoring systems.
• Contribute to automation, tooling, and human-in-the-loop review pipelines.
• Identify patterns of abuse and recommend new controls or safeguards.

Drive Continuous Improvement

• Analyze data to uncover fraud and abuse trends.
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls.
• Create clear playbooks and guidance for frontline teams handling high-risk accounts.

Requirements

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations.
• Comfortable making high-impact decisions about platform access.
• Experience working cross-functionally with Legal, Product, Sales, and Operations.
• Experience building systems and processes (not just operating them) in fast-moving environments.
• Calm under pressure, detail-oriented, and able to handle sensitive and ambiguous cases.
• Able to work with judgment, speed, and accountability.

About OpenAI

OpenAI is an AI research and deployment company focused on ensuring general-purpose AI benefits all of humanity. The company emphasizes safety, diversity of perspectives, and equal employment opportunity. Background checks will be administered where applicable. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Benefits

• Base pay varies by market, experience, and other individualized factors; total compensation includes equity and potential performance-related bonuses.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks birth, 20 weeks non-birthing), paid medical and caregiver leave (up to 8 weeks).
• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and additional paid coordinated office closures, plus paid sick or safe time as required by law.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits such as charitable donation matching and wellness stipends.