Fraud & Risk Analyst

Details

About the Team — Account & Platform Integrity

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, scams and account-level threats. The team operates at the intersection of fraud prevention, identity, access, compliance, and abuse detection and partners with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation.

About the Role — Risk and Fraud Analyst

You will investigate, validate, and monitor customer accounts and organizations focusing on identity, legitimacy, and risk. Responsibilities include handling sensitive and high-stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. The role influences who can use OpenAI’s products and how safely the platform can scale.

Location: London, United Kingdom or Dublin, Ireland (Hybrid — 3 days in office)

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

Responsibilities

• Review and verify customer identities, organizations, and ownership structures
• Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
• Serve as the case owner for complex, high-visibility verification and integrity cases
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
• Handle escalations, appeals, and sensitive customer communications
• Help design and improve verification workflows, fraud detection, and risk-scoring systems
• Contribute to automation, tooling, and human-in-the-loop review pipelines
• Identify patterns of abuse and recommend new controls or safeguards
• Analyze data to uncover fraud and abuse trends
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
• Create clear playbooks and guidance for frontline teams handling high-risk accounts

Requirements

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
• Comfortable making high-impact decisions about who should — or should not — have platform access
• Experience working cross-functionally with Legal, Product, Sales, and Operations
• Experience building systems as well as running them, especially in fast-moving environments
• Calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
• Ability to work in environments that require judgment, speed, and accountability

Benefits

• Base pay range listed: $252K – $280K (total compensation includes equity and potential performance-related bonus(es))
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental leave and paid medical/caregiver leave
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays and multiple company office closures
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits (e.g., charitable donation matching, wellness stipends)