Head Of GTM Business Operations & Strategy, Safety & Security

Details

The GTM Business Operations & Strategy team helps shape and scale how our B2B business grows across products, customer segments, and routes to market. The team works closely with Product, Sales, Success, Data Science, Finance, Marketing, Legal, Security, and Operations to define strategic priorities, evaluate growth opportunities, and translate those priorities into plans, processes, and cross-functional coordination required to execute.

This role will lead GTM business strategy and operations for Safety & Security across the GTM organization, defining how security- and safety-critical products, capabilities, and policies are brought to market. The role includes developing and operationalizing data retention policies, building go-to-market strategy for cybersecurity models, defining application security requirements from the field to inform the product roadmap, and creating operating mechanisms to translate recurring customer and seller security needs into scalable product, policy, and enablement decisions. This role is based in San Francisco, CA and uses a hybrid work model (3 days in-office per week). Relocation assistance is offered to new employees.

Responsibilities

• Define how the Safety & Security program is structured within GTM, including ownership, decision forums, planning cadences, and escalation paths to support a resilient and scalable operating model.
• Develop and operationalize data retention policies across products, customer segments, and deployment scenarios in partnership with Product, Security, Policy, Safety, Legal, and Data.
• Build go-to-market strategy for cybersecurity models, including target customers, use cases, commercialization approach, launch readiness, success metrics, and field enablement.
• Create scalable mechanisms to capture recurring security, safety, and application security (appsec) needs from customers and field teams, and translate them into structured inputs for product roadmap, policy, and enablement decisions.
• Track customer demand, implementation blockers, and market signals to refine strategy and drive cross-functional execution across Product, Security, Policy, Safety, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations.

Requirements

• 10+ years of experience across GTM strategy, business operations, product strategy, security strategy, consulting, or related functions in high-growth technology environments.
• Strong fluency in enterprise security and application security, with working knowledge of topics such as data retention, IAM, audit logging, secure development practices, and vulnerability management.
• Experience translating field requirements and customer feedback into product roadmap input, operational priorities, and scalable GTM programs.
• Comfortable working with technical products and engaging effectively with both technical and business stakeholders.
• Highly analytical, able to turn qualitative feedback and recurring field patterns into clear priorities and action.
• Demonstrated success leading complex cross-functional initiatives across Product, Security, Legal, Sales, Customer Success, and Operations.
• Able to move between long-term strategic direction and hands-on execution and bring structure to ambiguous, fast-moving environments.
• Exceptional communicator and collaborator able to influence senior stakeholders across technical and non-technical teams.

Benefits

• Base pay range listed: $347,000 – $405,000 (base pay may vary depending on market location, knowledge, skills, and experience). In addition to salary, total compensation includes equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave and paid medical and caregiver leave.
• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and periodic company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.